This is Ryan is a 77 year old woman With stomach cancer. Following surgery, she continue...

This is Ryan is a 77 year old woman With stomach cancer. Following surgery, she continue treatment with chemotherapy. When it was discovered that the cancer has spread To her liver and bones she elected to disconnect the chemotherapy and began palliative care , which does not fight the cancer but keeps a patient as comfortable as possible. Upon learning of her decision, her fifth-year-old son Joseph becameDistraught and called the oncologist ‘s office determine that he spoke with the doctor immediately. Oh is about medical assistant who answered your call. She explains that the doctor only emergency calls during appointment hours but that she will take a direct message. Joe said insisted that is indeed an emergency as if he does not get put through to the doctor he will sue the doctor for malpractice regarding his mother.

A. Should this call be treated as a Mergen see and requires top priority why or why not?

B. What should He do to placate this angry caller?

C. How does Daniel intentionally make this worse? What patient, confidentiality Issues should be concerned with this caller?

D. If Joseph agrees to leave a message , what information should Daniel obtain?

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Nightingale answered 1 year ago

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