There are a number of steps which
can be taken to deal with such types of clients . They are
mentioned below .
- Rationality -It is very important to maintain
rationality . Keeping cool and handling the situation is very
important .
- Responsibility -responsibility should be placed on
the non compliant Individual. Confronting the individual is not
acceptable here rather you should give a choice .
- Directive - Explanation of the directive is vital
.Informing the individual with potential benefits and clearing the
doubts
- Setting up limits which are reasonable -Non
compliance involves setting up of limits . So it is very important
to wait and don't enforce unnecessary limits .
- Enforcing limits -Imposing limits and then
enforcing them is important . Always be prepared to enforce the
limits you have imposed .
- Stressing the negative - Stressing the negative
should be avoided . Limits should not be in the ultimatum form.
Your objective approach is needed in order to explain the choices
.