Question

Managers who can easily become distracted by fighting the everyday fires of business and, in the process, ignore or postpone planning succumb to what is sometimes called

	a.	the "tyranny of the urgent."
	b.	"Parkinson’s law of planning."
	c.	"Murphy’s law of strategic action."
	d.	the "Peter principle."

Before social networking sites became dominant, _____ provided a low-cost way to pinpoint customers and achieve high response rates.

	a.	e-mail promotion
	b.	quick response (QR) codes
	c.	reciprocal advertising
	d.	search engine optimization (SEO)

An intermediary that works for foreign firms that are interested in buying U.S. products and is paid a commission for its services is called a(n)

	a.	confirming house.
	b.	export agent.
	c.	piggyback marketer.
	d.	export trading company.

From Stage 1 to Stage 4 of small business growth, the small business owner becomes less of a _____ and more of a _____.

	a.	manager; visionary
	b.	doer; leader
	c.	consultant; doer
	d.	manager; doer

Greater firm profitability results from engaged employees because they

	a.	are more productive and customer-focused.
	b.	feel less threatened.
	c.	focus on important features of the business.
	d.	require less supervision.

Answer 1

a. The "tyranny of the urgent." is the term on which managers who can easily become distracted by fighting the everyday fires of business and, in the process, ignore or postpone planning succumb. Whereas the remaining ones are not appropriate in this context.

a. E-mail promotion is being provided with a low-cost way to pinpoint customers and achieve high response rates before social networking sites became dominant. Whereas the remaining ones are not applicable in this context.

a. Confirming house is the term that is used for an intermediary that works for foreign firms that are interested in buying U.S. products and is paid a commission for its services. Whereas the remaining ones are not relevant in this context.

b. doer; leader. From Stage 1 to Stage 4 of small business growth, the small business owner becomes less of a _doer_ and more of a __leader___.

a. Are more productive and customer-focused about the engaged employees are the reasons why greater firm profitability results. Whereas the remaining ones are not applicable in this context.

Note: If this answer has helped you, please give an Up-vote, this will encourage me, thank you!