Question

Evaluate the performance of the main activity of samsung company (performance of principal product/service). What type(s) of criteria do you use to evaluate this performance ?

Answer 1

Ans : Samsung Electronics Co., Ltd stands today as the world’s second-largest technology company that produces electronic devices. It is a South Korean conglomerate business. Samsung was also titled as the number one in consumer electronics brand worldwide and is recognized for its evolutionary advancements in digital technology. The company is known to produce equipment that includes telecommunications, electronics, home appliances, and semiconductors.

Samsung is a South Korean multinational conglomerate headquartered in Samsung Town, Seoul. It comprises numerous affiliated businesses, most of them united under the Samsung brand, and is the largest South Korean chaebol (business conglomerate).

Initially being launched as an analog driven product line, it transitioned into a universally acclaimed pioneer in technological innovation. The tech industry is currently the world’s largest smart phone and mobile phone manufacturer. Currently, it sells over a hundred products of different varieties and models. Its operational branches are present in about 79 countries.

Samsung aims to be a world leading company, devoting our human resources and technology to creating superior products and services, thereby contributing to a better global society. To this end, we share and pursue SAMSUNG VALUES; People, Excellence, Change, Integrity, Co-prosperity.

Samsung follows a simple business philosophy: to devote its talent and technology to creating superior products and services that contribute to a better global society. To achieve this, Samsung sets a high value on its people and technologies.

Samsung is a technology conglomerate whose corporate mission and vision statements focus on innovation for global societal improvement through technological products. The company’s mission statement indicates superiority, which implies excellence and leadership in the semiconductors, electronics, and other markets. On the other hand, Samsung’s vision statement promotes an inspiration-focused strategic objective that makes the business an influencer among people and societies around the world.

Thus, the combination of the corporate vision and mission statements creates the idea of a technological conglomerate that aims for industry leadership and global influence. In order to follow Samsung’s corporate mission and corporate vision, the business organization must ensure competitive advantages against major technology companies, including Apple, Sony, Intel, Microsoft, and LG. This competitive landscape imposes strong forces and strategic challenges that require high rates of innovation and high quality standards in Samsung’s operations and technological product development and design, as well as the utilization of advanced technologies to support operations.

Samsung’s Mission Statement

Samsung’s mission statement is “We will devote our human resources and technology to create superior products and services, thereby contributing to a better global society.” This corporate mission was published in the 1990s, when the company was undergoing rapid global expansion in various semiconductors, electronics, and related technology markets. Based on its business operations and current international industry positioning, Samsung focuses on the following components in its corporate mission:

- Human resources and technological resources

- Superiority of products and services

- Improvement of the global society

In its mission statement, Samsung identifies human resources and technology as the two main assets that it uses to pursue its purpose and strategic objectives in its global industries. This component of the corporate mission requires that the company maintain highly competitive compensation packages and related human resource administration and development programs to attract sufficient talent while competing against technology giants like Apple Inc. and Google LLC. Considering the significance of human resources, Samsung’s corporate culture is a determining factor in fulfilling its corporate mission.

On the other hand, superiority of products and services is at the core of fulfilling the consumer electronics company’s corporate mission. Such superiority emphasizes the importance of strategic management that directs decisions at Samsung’s headquarters toward operational effectiveness for high quality organizational outputs in various technology markets. In a way, this component of the mission statement pushes the corporation to ensure an effective value chain and achieve its value proposition, such as effective and high quality consumer electronics. Furthermore, the corporate mission targets positive contributions to improve the global society, leading to Samsung’s generic strategy, intensive growth strategies, and strategic objectives that include the provision of high quality products, such as smartphones, laptops, and home appliances. In relation, to achieve a positive global impact, the company has embarked on various multinational acquisitions, such as the purchase of Harman International Industries, which now operates as a subsidiary of Samsung Electronics. Global scope and societal improvement are factors that link the mission statement with the technology corporation’s vision statement.

Samsung’s Vision Statement

Samsung’s corporate vision is to “Inspire the world with our innovative technologies, products and design that enrich people’s lives and contribute to social prosperity by creating a new future.” The company follows this vision statement to maintain profitable technology business operations that contribute to the improvement of people’s lives.

Samsung frequently refers to a shortened version of this corporate vision: “Vision 2020: Inspire the World, Create the Future.” The company extensively implements this statement throughout its subsidiaries’ operations in the consumer electronics, computing technology, and semiconductors industries. The following components are contained in Samsung’s vision statement:

--Global inspiration

--Innovation

--Improvement of lives and future social prosperity

Based on its vision statement, Samsung’s strategic objectives include the development of products that inspire. This inspirational aspect requires the company to consider local and regional market conditions to ensure that its technological products actually inspire people despite differences in their societal situations. Samsung’s corporate vision also pushes for a high degree of innovation. Technological innovation is especially notable in the company’s products, such as smartphones and laptops. Moreover, the vision statement indicates strategic efforts that include Samsung’s corporate social responsibility strategy for improving people’s lives and contributing to social prosperity. This corporate vision means that the company sees itself as a mover and major contributor to the world’s improvement through consumer electronics, semiconductors, and other products that add value to people’s lives and society. In a way related to the mission statement, Samsung’s corporate vision includes a global scope of application and the aim of contributing to societal improvement.

Samsung’s Corporate Mission & Corporate Vision

Corporate Mission Statement. Samsung’s corporate mission leads to strategic goals for high quality products and corporate citizenship. Technological innovation is implied as part of this mission statement. Also, the inclusion of human resources in the mission statement puts emphasis on the organizational culture, as well as how Samsung’s corporate structure is designed to support innovation and operational effectiveness for global improvement. Based on these factors of the corporate mission, it is recommended that the company continue enhancing its talent pool, which is a critical success factor that supports the innovation necessary for developing and producing high quality products for the consumer electronics, semiconductors, home appliances, and related industries and markets.

Corporate Vision Statement. Samsung’s corporate vision is that of a business organization that plays a major role in satisfying the needs of the global society. For example, the company sees its technological products as enrichers of lives and contributors to social prosperity. To achieve this corporate vision, it is recommended that strategic management must drive the enterprise to new heights in improving current product offerings and offering new products, as well as intensifying the strengths shown in the SWOT analysis of Samsung. In addition, to follow this vision statement, the technology company must expand its global market reach, not just to sell its products, but also to determine how the business can actually enhance customers’ experiences. Fulfilling this corporate vision statement requires satisfying customers’ needs and expectations through consumer electronics, semiconductors, home appliances, various equipment and related products.