Question

CASE STUDY ----->>> "Sweet Tooth Cupcake and Pastry House

Sweet Tooth has managed the company until now basically running on a single Excel spreadsheet to determine costs, payroll hasn't been much of an issue because it has run with just the labor of its two original founders, and inventory has been managed by looking at the shelf to know how much is left.

Sales history has been difficult to maintain. The founders know how much money is coming in and how much is going out, but they don't know which products have been the most successful in terms of profit or sales volume other than by gut feel.

The time for an expansion to a second location and hiring of staff has come. With this expansion there will be additional needs for inventory management, sales tracking by product, location, etc., and payroll tracking.

This application needs to provide support for the following:

1. Know what inventory (separate raw goods and finished products) is on hand at which location.
2. Which inventory needs to be restocked due to quantity and lifespan.
3. Know who has worked which shifts (basic scheduling) and how much they have earned.
4. Sales reports with profit margins indicated, including over time (i.e. by month, quarter, etc.)
5. Reports by quantity sold of items based on date so comparisons can be made to predict demand for holidays, etc.
6. Equipment inventory and maintenance records.
7. Take orders for large events online with customer information for confirmation."

Question

I am working as an analyst, i need to be familiar with the business case and identify 5 questions I need answered from each role listed below within the business that isn't evident from the case study.

BUSINESS ROLES INCLUDE :

BAKERY MANAGER

SUPERVISOR

SALES EXECUTIVE

INVENTORY/PROCUREMENT OFFICER

CASHIER

Answer 1

BUSINESS ROLE:

Business role includes a group of related skills which is given with a level of authority to perform tasks. All tasks types are included whether it is manual or system enabled. Every company has unique professional roles that are essential for running and growing a business. The responsibility of the business role is to develop goals and objectives that tend to the growth and prosperity of the company. It ensures that the company should have adequate and suitable resources to complete the operation in the company such as people, material, and equipment. It helps in designing and planning business plan for the company that will lead to the profit of the organization.

BAKERY MANAGER:

Bakery manager ensures that the bakery is fully stocked with high quality ingredients needed for the production of goods. It ensures that the employees in the bakery do their work adequately and as per the guidelines provided to them. It makes schedules and marketing products as per the requirements. They also order supplies if the bakery is out of stock of the supplies. In addition to this, the bakery manager should also have the basic knowledge of baking breads, cakes and pastries.

SUPERVISOR:

The supervisor ensures the freshness of all bakery items and food in a bakery. It ensures the cleanliness and hygiene in the bakery premises. They supervise and coordinate the work of the workers in the activities like mixing, dividing, molding and proofing of dough and even in baking, slicing and packing of cakes and other pastry products.

SALES EXECUTIVE:

Sales Executive will be responsible to take care the Bakery and customer. He will have to coordinate with the dealers and help out with Post Sales. He will have to sell products to all types of customer. They have to achieve sales and marketing objectives set by the bakery. They have to make sure to increase the sell to every customer who entered in the bakery.

INVENTORY/PROCUREMENT OFFICER:

They have to track the incoming inventory, delivery arrival time and also the actual ordered time. They have to negotiate the contracts with the dealers and ensures that the approved purchases are cost efficient and are of high quality. They are also responsible for evaluating suppliers, products and the services present in the bakery or which are offered to them.

CASHIER:

Their main work is to handle the bills. Bakery cashiers have to greet customers. They have to make sure that their needs are met. They have to display products such as pastry, cupcakes, etc. they have to assist bakers, order supplies and remove the outdated food.