Question

In: Operations Management

You eat at your office cafeteria every day during lunch time. However, you think it needs...

You eat at your office cafeteria every day during lunch time. However, you think it needs some improvements. Write a letter to the manager of the cafeteria. In your letter,

• explain what you like about the cafeteria

• describe the two (2) problems you experienced at the cafeteria;

• suggest two (2) ways how the problems can be resolved.

Solutions

Expert Solution

Dear Sir/Madam,

I normally eat lunch at the college cafeteria because it is reasonable priced, convenient and it has a friendly atmosphere.
There are, however, a number of deficiencies which I think should be put right. Firstly, although the staff try to keep the tables clean, there are not enough workers at peak times to clear their tables themselves then they have finished eating.

Unfortunately, some students do not bother to do this. Also, there are a number of students who do not wait in the queue to be served, which is very annoying for the majority of us. Finally, I think the cafeteria could have better ventilation as it gets too hot, especially in the summer.

I think it would be a good idea if more signs were put around the cafeteria asking students to put their dirty plates and cutlery on the trolleys provided and to throw away their leftovers and rubbish. Also, I think we should tell students when they are being anti-social and jumping the queue. Finally, could we please have a few windows open when things get too hot?

Yours faithfully,

xxxxxxx.

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