Question

In: Operations Management

Question 1: Use the eight phases of the communication process to analyze a miscommunication you’ve once...

Question 1: Use the eight phases of the communication process to analyze a miscommunication you’ve once had with a classmate, teacher, friend, or family member. What idea were you trying to share? How did you encode and transmit it? Did the receiver get the message? How do you know? Based on your analysis, identify and explain the barriers prevented your successful communication in this instance.

Question 2: Based on what you studied in chapter 1, explain why you think this situation is an ethical dilemma or an ethical lapse.

Mark worked as a marketing specialist for 10 years in a well-known car company. Due to financial issues, he lost his job with the company. After about 6 months, he found a new job in another company with the same position he used to hold before. To impress his supervisor, he shared with him confidential information about his previous (competing) employer's major clients.

Question 3:After five years of work in the human resources department at Cell Genesys ( a company that is developing cancer treatment drugs), you were laid off in a round of cost cutting moves that rippled through the biotech industry in recent years. The good news is that you found stable employment in the grocery distribution industry. The bad news is that in the three years since you left Cell Genesys, you have truly missed working in the exciting biotechnology field and having the opportunity to be a part of something as important as helping people recover from life-threatening diseases. You know careers in biotech are uncertain, but you have a few dollars in the bank now, and you’re willing to ride the rollercoaster again. This means going back to the biotech industry.

Your Task: Write an email to Calvin Morris, your old boss at Cell Genesys, reminding him of the time you worked together and asking him to write a letter of recommendation for you.

Question 4: Revise these sentences to be positive rather than negative.

  1. You messed up the interview. Your answers were rude and inappropriate.
  2. Despite our reminders, you have not specified the color of the electronic clocks. As we need time to make bulk arrangements, we cannot ship the shipment until you send us the information.

Question 5: Revise these sentences to eliminate bias.

  1. James, an African American basketball player, lives in Los Angeles.
  2. A pilot must have the ability to stay calm under pressure, and then he must be trained to cope with any problem that arises.
  3. A company owned by a 65-year white woman earned a million dollars last year.

Solutions

Expert Solution

As in communication process sender is sending information to receiver via channel if communication is direct and forma then there is no issues arises but if communication indirect then then it creates misunderstanding if message not conveyed properly .Miscommuncation due to some barriers like personal or semantic .One time I faced it I have conveyed information to cousin but he convey message late to home so problem arise but as family member trust on me so it is easy to me to change mindset as they have positive feedback.

Then together family fac to face I have tell to family members its get easier direct communication & positive feedback also barrier overcomed.

It is ethical lapse in personal communication gap.

Respected sir

I want to be a part of company with having some new creativity & goals as important as helping people recover from life-threatening diseases.

As I am aware careers in biotech are uncertain but if possible give me chance if any oppprtunity available related to my field.Cell Genesys experience always be with me and I cant forget previous support .Please give opportunity.

With regards,

Marks..

a.You have done best try for interview always be positive & confident your answers must be relevant positive & correct .

b.Previously you must mention  specified the color of the electronic clocks because  we need time to make bulk arrangements, so we can ship easily the shipment until you send us the information.

  1. In Los Angeles basketball player an African American James  living .
  2. Pilot must be trained to cope with any problem that arises also they  must have the ability to stay calm under pressure
  3. White Woman in age  65 years enterpreneured company with a million dollars last year.

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