In: Operations Management
****Please please please LIKE THIS ANSWER, so that I can get a small benefit, Please****
PQ1: How can HR professionals demonstrate that they add value to a company’s bottom line?
ANS: The bottom line is the bottom line. If businesses do not generate revenue, they go out of business. If non-profits do not garner donations, grants, or revenue, they cease to exist. The best way to impact the bottom line is to first identify what the organization's revenue and performance-related goals are and then design HR solutions that will help bring them to life. Here are a few examples of HR-related actions that could be taken to help an organization increase revenue, market share, and customer satisfaction.
PQ2: What are possible consequences of using poor or outdated recruitment and selection practices?
ANS: People who aren't a good fit require more attention from their managers and are limited to specific abilities and you will keep losing money by wasting it on poor talent. Having an inadequate recruitment and selection system can cost your company money in more ways than one. Businesses rely on their employees to be successful, so hiring the right people is essential for achieving overall goals. There are numerous repercussions of ineffective real estate recruitment and selection. More than just losing profit from lack of productivity, having the wrong people in your employ negatively affects many aspects of daily business operations.
Revenue
A huge percentage of the position’s annual salary is often used for staff replacements. These costs may include job posting fees, on-site or off-site training expenses, and more. If you hire a person you didn’t realize was unsuited for a salesperson or account manager job, then the company may suffer great losses for sales not made or clients lost. This is especially dangerous for small companies and start-up businesses. Hiring the wrong person could be the most significant thing that brings you down.
Turnover
When you hire the wrong person for a position, it typically results in having to do the whole process over to quickly refill the new vacancy. This results in wasted time, money, and energy during the downtime, as well as additional recruiting and training expenses. Having an open position hurts the company in many ways: loss of productivity, frustration about repeated training, and inability to effectively progress with business initiatives.
Morale
A wrong hire resulting from an ineffective recruitment and selection process can also hurt the teamwork and productivity of good employees. This is less likely to happen for upper management employees, but lower-level workers may have to take up that person’s slack and they may feel overworked, frustrated, and underappreciated. Also, bad hires often instigate negative attitudes in the workplace. Additionally, since bad hires affect morale, good employees may leave the company, creating an even greater turnover problem.
Confidence
Good employees may lose faith in their management team when they notice consistently poor hiring decisions and managers may lose confidence in their own abilities if they cannot train or motivate the bad hire. Terminating such an employee may result in feelings of guilt and stress, especially if they were involved in the hiring process.
PQ3: Discuss the impact that current socio-economic conditions are having on recruitment and selection practices. Visit the Statistics Canada website to determine the current socio-economic and demographic composition of the Canadian work force. Identify how these factors may have an impact on HR recruitment and selection. Illustrate with examples.
ANS: Social/Economic Factors Affecting Recruitment and Selection
1. Global competition - Companies new to global hiring should be cognizant of the very real pitfalls for firms that enter this process ill-prepared. For example, the laws governing job status classifications vary between jurisdictions, as do statutory protections for workers. Failing to take this into account can lead to serious legal and financial difficulties. There are numerous other factors to consider. Here are some things businesses need to be aware of when recruiting globally:
2. Rapid advances in technology and Internet - There are however challenges arising with the use of technological advances in recruitment and selection process. For example, the exercise may be time consuming as many applicants need to be screened. Other shortcomings include poor results due to inadequate software and procedures, and difficulties in filtering of potential candidates, among others. Nonetheless, the latest advances in technology have significantly impacted on recruitment and selection process.
3. Changing work-force demographics- In response to a shortage of job applicants, recruiters have begun to target their appeals to specific demo-graphic groups.
In order to increase the recruitment of Older Baby Boomers:
In order to increase the recruitment of Generation Xers:
In order to increase Minority recruitment:
4. Economic context- In times of economic prosperity organisations will plan to expand and capitalise on the market and this, in turn, will lead to speedier hires so that positions are filled to support the company growth. When the market is not doing so well it makes sense for businesses to take longer when considering new hires, whether they are an addition to a department or filling a vacancy. Companies deciding whether a permanent hire is feasible should consider interim managers, who are available at a fixed cost and do not require long term commitments. Interims are available to start in a matter of days and contract notice periods are typically very short, usually around one month compared to three-six months for a permanent hire equivalent.
PQ4: Would the manager ever be justified in not hiring the following category of applicant? If so, what would those circumstances be?
1. Women
2. Visible Minority
3. Aboriginal
4. Disable
ANS: Yes, the manager would be justifiable in only few categories for not hiring them.
Women: A woman who is seven months pregnant was denied a job as kitchen help in a restaurant. The human rights tribunal heard evidence that the job would be physically demanding. As the woman who cannot perform these kitchen duties, she would not know the extent of the physical requirements expected for this job.
Visible Minority: Workplace diversity is a big trending topic these days, for good reason. Conversations about diversity and inclusivity are long overdue. Though we live in an era where women, visible minorities, LGBTQ, people with disabilities, and other minority groups have a stronger voice than ever, there’s still a lot of room for progress. But change is happening. It’s up to all of us to do our part to move the needle and keep moving forward. Though there’s an element of corporate responsibility involved in ensuring workplaces are inclusive for all, there’s also a strong business case for diversity. As Canadians, we often think that we have no biases because we live or grew up in an environment where multiculturalism and inclusivity are often celebrated.
Aboriginal: As mandated by the Canadian Human Rights Act, the Human Rights Codes of each of the provinces and territories makes it is unlawful to discriminate against people because of their racial and/or ethnic background(s). It is important to note that it is not legal for potential employers to ask about your racial or ethnic status during an interview. You may choose to disclose this information, but it is not mandatory.
Disable: When a person, including a recreational alcohol or drug user, is perceived to have an addiction or dependency on drugs or alcohol. Drug and alcohol testing on the job may be justifiable in certain cases.
PQ5: There is considerable evidence showing that smokers are less productive than non-smokers. Costs to organizations, besides those related to medical care, health, and life insurance, include absenteeism and loss of on-the-job time. Estimates place time loss per day due to smoking at 35 minutes a day, or 18.2 lost days per year per employee who smokes. In addition, smokers are absent, on average, three more days per year than other employees. Estimates place the cost of smoking to an employer at around $4500 per smoker per year. These data suggest that it is in an employer’s best interests to hire only non-smokers or to fire smokers who cannot overcome their addiction. Would such policies, of hiring only non-smokers and firing smokers, be acceptable under human rights legislation in your province or territory? Are smokers a “protected” group under human rights legislation? How would you defend these policies to an investigator from a human rights commission?
ANS: The Tobacco Reduction Act (Alberta) came into effect on January 1, 2008, amending the previously existing Smoke free Places Act. Here are a few key highlights of the act:
No, smokers do not come under the “protected” group in Alberta.
In my opinion, I would refuse to hire someone if they smoke because smoking is not covered by the Human Rights Act in Alberta. On the contrary there must be individual counselling which can help the smokers to quit smoking by the program uses education, self-monitoring and behavioral modification techniques, and includes visits from former tobacco users who share their stories with participants. Support for behavior change is built in with encouragement from group participants, educational sessions for a participant, an identified support person and concurrent support from the AlbertaQuits Helpline and website.
****Please please please LIKE THIS ANSWER, so that I can get a small benefit, Please****