Question

Five years earlier, ABC school implemented a performance management system for all school employees. The performance management system was designed for teachers by the British Department for Education and Skills but was used to evaluate school support staff as well because there was no system specifically geared toward support staff. The school had no HR personnel to custom-design a system for support staff, and at the time, most of the emphasis in terms of performance management was paid to teachers. Because few support staff members were classified as exempt employees, a specialized performance management system was not perceived to be a priority.

Applying bench-marking on school, list the two approaches of Bench-marking, discuss how can it be applied to support School future performance

Answer 1

Benchmarking is the process of comparing performance of one's own organisation with that of other organisation's performance.

It is done to assess and get the true figure of deficiency in existing performance in terms of quality,profitability and sustainability.

It helps to take corrective actions in order to minimize the assesed deficiency and implemets the best course of action which creates maximum output with minimum wastage of resources .

As per the question performance management system of benchmarking has not been of any viability to the school therefore the following 2 methods can be applied to support school future performance.

i. Process Benchmarking:

In this process the school would compare entire internal and external benchmarks and find ways to optimize and improve the process .The process utilised by the top performer in the relevant field(i.e.Schools with top performance) would be used as reference point in benchmarking process under this method.

ii.Strategic Benchmarking:

Under this approach the school will first itself decide the basic core parameters/areas which is crucial for its efficient running and which it want to improve and then it would study and incorporate the best strategies which the top perfming schools follow in their practices.It is in a way simply copying the best practices followed by the elite organisation but only specific to certain important areas of operations only and not on wholly.