Question

What are the major types of customer or patient service-level issues that exist in health care?

Answer 1

Health Care Organization – Health care organization is an organization of management of patients health problems and requests with the health service model of the health care organization.

The major types of customer or patient service-level issues that exist in health care are as below

• Improper response with customers/patients: The customers / patients do not get proper response from the health care team and they feel that they are being neglected at the healthcare organization. This crease frustration among patient and their attendees.

• Customer feels that the treatment is not appropriate: The customer or attendees of patients feels that the treatment given to their patient is not appropriate and they are misleading at the healthcare unit.

• Customer feels that the treatment is costly: The customer or attendees of patients feels that the health care unit is exploring costly treatment and exploring money from them.

• Uncomfortness of Customers with healthcare system and processes: The customer/attendees of patient are not comfortable with the system and process of the healthcare unit, and the teams of health care are not supporting them appropriately.

• Improper service form the nurse/staff during stay at healthcare: The customers/ attendees of patients feel that the nurse or staff is not providing proper services to their patients. They see lot of carelessness in the service level of nurses and the associated staffs.

• Improper consultation by doctors: The doctors do not consult properly with the patients /their attendees. They did not explain the health issue properly and try to misguide the patients.

• Customer complaints for unnecessary diagnosis: Many times the patients and their attendees complaints that health care unit is carrying out unnecessary diagnosis which are not essential.