Health Care
Organization – Health care organization is an organization
of management of patients health problems and requests with the
health service model of the health care organization.
The major types of customer or patient service-level issues that
exist in health care are as below
- Improper response
with customers/patients: The customers / patients do not
get proper response from the health care team and they feel that
they are being neglected at the healthcare organization. This
crease frustration among patient and their attendees.
- Customer feels that
the treatment is not appropriate: The customer or
attendees of patients feels that the treatment given to their
patient is not appropriate and they are misleading at the
healthcare unit.
- Customer feels that
the treatment is costly: The customer or attendees of
patients feels that the health care unit is exploring costly
treatment and exploring money from them.
- Uncomfortness of
Customers with healthcare system and processes: The
customer/attendees of patient are not comfortable with the system
and process of the healthcare unit, and the teams of health care
are not supporting them appropriately.
- Improper service
form the nurse/staff during stay at healthcare: The
customers/ attendees of patients feel that the nurse or staff is
not providing proper services to their patients. They see lot of
carelessness in the service level of nurses and the associated
staffs.
- Improper
consultation by doctors: The doctors do not consult
properly with the patients /their attendees. They did not explain
the health issue properly and try to misguide the patients.
- Customer complaints
for unnecessary diagnosis: Many times the patients and
their attendees complaints that health care unit is carrying out
unnecessary diagnosis which are not essential.