Question

1. Describe a transformation process within an organization that is familiar to you; list all inputs, components, and the transformation process that produces either a product or service the organization delivers its customers. Make sure you mention all of the parts of the transformation process.

2. What is the difference between a “products or goods” versus “services”? What are some of the similarities and differences between the two? Can services be inventoried? (Last Question is Lecture Based) Give some examples based upon your experience as a customer or from your professional experience.

3. Many people state that their organization has no customers. Is it possible for a business, or department within an enterprise, not to have customers? Why or why not? How does the customer influence an operations strategy? What is the difference between a strategy and an operations plan?

Answer 1

Answer:

Let us take into consideration, the transformation process in car manufacturing company which is specialised in making of the passenger cars.

The transformation process for manufacturing a car starts from ordering materials from supplier. This raw material is steel, cushion, glasses, tyre, etc. after receiving raw material; chassis is fabricated in the fabrication shop of the company. Fabricated chassis is then brought on station 1 where the engine of the car is mounted on the chassis. Car is transferred to the next station where body is mounted on the chassis. On the next station seats ae mounted within the body. Car then goes to the next station where glasses and other smaller components are mounted into the car. Finally, car goes into the painting station where paint is applied over the body of the car. After application of the paint, car is ready to be tested. Here the transformation process gets complete.