In: Operations Management
1. CREATE a brief critical incident scenario that demonstrates A. Effective issuing of orders and directions, and B.) Effective Command Presence.
2. IDENTIFY at what specific events, during the created critical incident, where two (2) Acute Critical Stress Symptoms and two (2) Delayed Critical Stress Symptoms are found.
Please use and list credible APA resource and cite them, at least two. Thank you
1.A. Effective issuing of orders and directions
My boss had called a virtual conference of all team members situated onsite and offshore. The agenda of the meeting was customer satisfaction index. He clearly told us that we need to conduct a consumer survey to analyze the consumer satisfaction index. For this, he gave us a step-by-step direction of execution:
The central team was asked perform analysis on data in the same way as EY had conducted an employee survey analysis for the company once. The central team seemed exhaustive now only, thinking about the humungous task at hand.
B. Command presence
A man appeared in the court of law stating he said God came in his dream and asked him to kill his wife as her time on earth was over. He performed a cold-blooded murder of his wife by sedating her and cutting her to pieces. He looked quite calm and maintained his demeanor at the police station when he came to accept his crime. Everyone in the police station was stunned by his mere presence and calmness in such a situation.