Question

In: Operations Management

1. CREATE a brief critical incident scenario that demonstrates A. Effective issuing of orders and directions,...

1. CREATE a brief critical incident scenario that demonstrates A. Effective issuing of orders and directions, and B.) Effective Command Presence.

2. IDENTIFY at what specific events, during the created critical incident, where two (2) Acute Critical Stress Symptoms and two (2) Delayed Critical Stress Symptoms are found.

Please use and list credible APA resource and cite them, at least two. Thank you

Solutions

Expert Solution

1.A. Effective issuing of orders and directions

My boss had called a virtual conference of all team members situated onsite and offshore. The agenda of the meeting was customer satisfaction index. He clearly told us that we need to conduct a consumer survey to analyze the consumer satisfaction index. For this, he gave us a step-by-step direction of execution:

  • The team needs to select one of he territories for the sample
  • They will have to take prints of the floated common questionnaire
  • Take clear prints so that consumers can fill it happily
  • After getting the survey conducted, fill all responses on the computer
  • Direct the central team to perform analysis on the data

The central team was asked perform analysis on data in the same way as EY had conducted an employee survey analysis for the company once. The central team seemed exhaustive now only, thinking about the humungous task at hand.

  • Acute stress syndrome:
  • Fatigue
  • Unusual thirst

B. Command presence

A man appeared in the court of law stating he said God came in his dream and asked him to kill his wife as her time on earth was over. He performed a cold-blooded murder of his wife by sedating her and cutting her to pieces. He looked quite calm and maintained his demeanor at the police station when he came to accept his crime. Everyone in the police station was stunned by his mere presence and calmness in such a situation.

  • Acute stress syndrome
    • Chills
    • Dizziness
  • http://westsidetoastmasters.com/resources/master_presenters/lib0056.html
  • https://www.policeone.com/Officer-Safety/articles/2748139-How-command-presence-affects-your-survival/

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