Question

A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk.

What should the technician do before performing diagnostic procedures on the disk?

What are the next possible steps?

Answer 1

Technician will do before performing diagnostic procedures on the disk. Technician must take the backup of last week for which backup has not been performed.

This situation can occur due to various reasons, including system files corruption or missing, hard disk errors or bad sectors, the file or directory is corrupted and unreadable, or unknown virus or malware infection.

next possible steps:

1: Perform data recovery: he will first try to recover any missing files from the data recovery wizard and try to restore the files.

2: Full Native system scan by adding up antivirus for checking up any malware is affecting system or not.

3: Reinstall Device Driver: Device driver issues may result in the device not showing up problems on a computer.

4: Perform Disk Cleanup: this will clean up the dist with junk files.

5: If problem is not solved then Disk format is required. but it should be the last step.