Question

In: Statistics and Probability

The Consumer Reports customer satisfaction survey is based upon 148,599 visits to full service restaurant chains....

The Consumer Reports customer satisfaction survey is based upon 148,599 visits to full service restaurant chains. Assume this data set is representative of the results reported. The variable restaurant “type” indicates whether the restaurant is an Italian restaurant or a seafood/steakhouse. Price indicates the average amount a person paid for dinner and drinks minus the tip. Score reflects overall customer satisfaction and a score of 80 can be interpreted as very satisfied. Assume alpha = 0.05 for all parts of this question.

First, develop a dummy variable to indicate the restaurant’s “type”. Use a dummy variable code of ‘0’ to indicate an Italian restaurant and a ‘1’ to indicate a seafood/steakhouse. Develop a regression equation predicting the customer satisfaction score based upon both price and restaurant type.  

What is the predicted satisfaction score for an Italian restaurant when average meal price spent is $20?

Restaurant Type Price ($) Score
Bertucci's Italian 16 77
Black Angus Steakhouse Seafood/Steakhouse 24 79
Bonefish Grill Seafood/Steakhouse 26 85
Bravo! Cucina Italiana Italian 18 84
Buca di Beppo Italian 17 81
Bugaboo Creek Steak House Seafood/Steakhouse 18 77
Carrabba's Italian Grill Italian 23 86
Charlie Brown's Steakhouse Seafood/Steakhouse 17 75
Il Fornaio Italian 28 83
Joe's Crab Shack Seafood/Steakhouse 15 71
Johnny Carino's Italian Italian 17 81
Lone Star Steakhouse & Saloon Seafood/Steakhouse 17 76
LongHorn Steakhouse Seafood/Steakhouse 19 81
Maggiano's Little Italy Italian 22 83
McGrath's Fish House Seafood/Steakhouse 16 81
Olive Garden Italian 19 81
Outback Steakhouse Seafood/Steakhouse 20 80
Red Lobster Seafood/Steakhouse 18 78
Romano's Macaroni Grill Italian 18 82
The Old Spaghetti Factory Italian 12 79
Uno Chicago Grill Italian 16 76

Solutions

Expert Solution

after creating the dummy variable we have the data

Restaurant Type Price ($) Score
Bertucci's 0 16 77
Black Angus Steakhouse 1 24 79
Bonefish Grill 1 26 85
Bravo! Cucina Italiana 0 18 84
Buca di Beppo 0 17 81
Bugaboo Creek Steak House 1 18 77
Carrabba's Italian Grill 0 23 86
Charlie Brown's Steakhouse 1 17 75
Il Fornaio 0 28 83
Joe's Crab Shack 1 15 71
Johnny Carino's Italian 0 17 81
Lone Star Steakhouse & Saloon 1 17 76
LongHorn Steakhouse 1 19 81
Maggiano's Little Italy 0 22 83
McGrath's Fish House 1 16 81
Olive Garden 0 19 81
Outback Steakhouse 1 20 80
Red Lobster 1 18 78
Romano's Macaroni Grill 0 18 82
The Old Spaghetti Factory 0 12 79
Uno Chicago Grill 0 16 76

uisng excel>data>data analysis>Regression

we have

Regression Analysis
Regression Statistics
Multiple R 0.72541938
R Square 0.526233277
Adjusted R Square 0.47359253
Standard Error 2.642189572
Observations 21
ANOVA
df SS MS F Significance F
Regression 2 139.577112 69.78855602 9.996690909 0.001202489
Residual 18 125.6609832 6.981165733
Total 20 265.2380952
Coefficients Standard Error t Stat P-value Lower 95% Upper 95%
Intercept 70.44306161 3.002376045 23.46243793 6.01906E-15 64.1353036 76.75081961
Type -3.038207841 1.155225167 -2.629970268 0.016992448 -5.465245855 -0.611169827
Price ($) 0.573428749 0.154574333 3.709728122 0.001603536 0.248680127 0.898177372

a regression equation predicting the customer satisfaction score based upon both price and restaurant type is

y= 70.443 -3.038 *Type+0.573 *Price

the predicted satisfaction score for an Italian restaurant when the age meal price spent is $20 is

y= 70.443 -3.038 *0+0.573 *20=81.903


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