Question

In: Operations Management

Outline a set of ten (10) specific competencies for any formal position on a management negotiation...

Outline a set of ten (10) specific competencies for any formal position on a management negotiation team. Please describe in one sentence the specific competency and provide two specific & concrete examples of how the person would use the competency during the collective bargaining process.

Solutions

Expert Solution

Competencies for the formal position for Negotiation Manager

  • Negotiation Skills: The manager must have the negotiation ability
    • Example: The manager will need negotiation skills to reach a mutual consensus during the collective bargaining process
  • Leadership Skills: The manager must have the leadership skills so as to guide and lead the employees under him
    • Example: The manager will require leadership skills to make the employees believe in his vision and BATNA in the bargaining process
  • Communication Skills: The manager must be a great communicator
    • Example: The manager needs effective communication skills to make the employees understand his BATNA in the collective bargaining process
  • Persuasion Skills: Persuasion is one of the critical skills of the negotiation manager so that he can win the employees to believe in his outlook and opinion
    • Example: The manager can use his persuasion skills to make the employees agree and abide to his BATNA
  • Listening Skills: A manager cannot be considered as a great communicator, if he does not have good listening skills
    • Example: The manager will use his listening skills to understand the thought process and disposition of the employees in the bargaining process
  • People Manager: The leader must have the image of being paternalistic and to take care of his employees
    • Example: The manager must portray his people skills so that the employees understand that he will take care of their needs and overall welfare
  • Conflict Management: The manager must be able to resolve any kind of conflict
    • Example: After understanding the perspective of the involved parties in the collective bargaining process, the manager can use his conflict management skills to resolve their conflict and make them come to a mutual conclusion
  • Problem Solver: Manager must be able to solve any problem at hand
    • Example: The manager must be able to identify the root cause of problems, using his problem solving skills, in any collective bargaining process
  • Decision Maker: The manager must be able to take quick decisions
    • Example: The objective of the collective bargaining process must be fulfilled quickly by the manager by making swift decisions
  • Time Management: The manager must have a tab on time as time is precious and valuable
    • Example: The manager must be able to wind the collective bargaining process within the dedicated time limit

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