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how to answer E-commerce has affected customer service, elaborate how? In the context of this chapter....

how to answer E-commerce has affected customer service, elaborate how? In the context of this chapter. in 300 words Customer Service, 6th Edition ISBN: 9780133112061 By: Paul R. Timm

Expert Solution

Dear Student,

In present world of stringent competition and monopoly in every sector of business lead to business owner to adopt strategy of E-Commerce based business.

In following diverse way E-Commerce has affected customer service tremendously

1) Overcome Geographical Limitations.

Now a days you don't need to visit retail store personally to make choice of product as traditional way

2) Gain New Customers with Search Engine Visibility. ...

It is possible to get business from new customer via electronic search directory

3) Lower Costs. ...

No need to invest a lot of money to construct the warehouse and shoppe to physically store product

Provide on demand request service

4) Locate the Product Quicker. ...

customer can locate the product by comparison

5) Eliminate Travel Time and Cost. ...

Customer can save time for unnecessary visit to locations

6) Provide Comparison Shopping. ...

Virtual experience and joy of shopping can be done and easy way to compare diverse product

7) Enable Deals, Bargains, Coupons, and Group Buying. ...

8) Provide Abundant Information.

Thank You !!

Rahul Sunny answered 6 months ago

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