Question

As a financial consultant working with Bright Road Health Care System, it is important for you to interview which level of staff:

Group of answer choices

High-level only

All pertinent levels of staff

Staff who deals with the day to day processes only

Middle-level only

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Question 21 pts

2. The financial success of Bright Road can be attained by which of the following?

Group of answer choices

Sometimes just the smallest adjustment to a policy, procedure or process can mean a drastic change in the bottom line

Usually it takes changes to only policies to make a change in the bottom line

Most often it takes changes to only procedures to make a change in the bottom line

Most of the time, it takes monumental changes to a policy, procedure or process to make a drastic change in the bottom line

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Question 31 pts

3. When meeting with corporate staff, which of the following questions would produce the most useful information?

Group of answer choices

Are there any specific areas you prefer to focus on?

Are you saying the CIO is not doing his job?

So, do you think the current policies and procedures are lacking?

Am I correct in assuming you do not like the CFO?

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Question 41 pts

4. When a corporate staff member expresses concerns about a particular problem, which response would be the most helpful?

Group of answer choices

Do you think this problem is caused by the CFO?

Can you explain the procedures to me?

Any idea on what’s causing the payments to be late?

Whose fault do you think that is?

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Question 51 pts

5. After a corporate member provides details about a particular problem, which would be the most effective question to ask them next?

Group of answer choices

What do you think of your CIO?

I wanted to ask you also about the low morale of employees. What are your thoughts about fixing this problem?

Are there any other issues you want to discuss?

Do you think improved software would solve the problems you are discussing?

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Question 61 pts

6. After receiving significant information about a critical problem from a doctor you are interviewing, which question would you most likely ask next?

Group of answer choices

Do you think you and other doctors can do anything to solve this problem?

What do you think doctors can do to solve the problem you are discussing?

Who caused this problem in the first place?

Whose fault do you think this is?

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Question 71 pts

7. When meeting with the Marketing Director, who expresses a concern about the low rate of admissions to a particular department, which question would be most appropriate to ask?

Group of answer choices

Whose fault do you think it is?

Do you use different marking plans for that department?

What is the problem with that department?

Is the problem due to the head of the department?

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Question 81 pts

8. Discuss three important points you have learned from this scenario.

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12pt

Answer 1

1. All pertinent levels of staff

2. Most often it takes changes to only procedures to make a change in the bottom line.

3. So, do you think the current policies and procedures are lacking?

4. Any idea on what’s causing the payments to be late?

5. Do you think improved software would solve the problems you are discussing?

6. Do you think you and other doctors can do anything to solve this problem?

7. What is the problem with that department?

8.

• Company policy and procedures are very important, small adjustments in the procedure can make good changes in the base level.
• Identification of problem is very important, to solve any problem we should identify and study the problem.
• For every levels staffs have different perception on the problem. Seeking opinion from different level of staff could help to understand the problem and sometimes solutions might also get from the opinion of others. Sorting all the information from different sources would solve the problem as well.