Implementing change in any organization can be a daunting task. change is inevitable, and organizations need to embrace a culture of change for long term survival. However not all changes are worthwhile. Blindly implementing change can result in sub-optimal performance and in some cases, it can diminish performance. Change initiatives must be evaluated from a business perspective. Consider an example of an automobile dealership is evaluating a new protocol in their auto-service department. The service department generates more revenue than the sales department, on an annualized basis. Sales revenues have been down in recent years, and management would like to find ways to increase service revenue to offset any shortfalls from the sales department. The service department has proposed to senior management that they can make a change to their service offerings to increase revenue. Currently, the service department offers ala carte offerings for service. Patrons can opt for separate services on an as needed basis (e.g. oil, change, spark plug change, timing belt service, transmission service and so on). A key change proposed would involve offering packaged service solutions (e.g. 10K mileage service, 30K mileage service, 75K mileage service, and so on). Each package service would bundle many of the previously offered services. If implemented, the change could yield an extra $1M of service revenue for the dealership. Without this change, substantially growing service revenue would be very unlikely for the dealership. The change implementation will involve having to re-market its services appropriately, changing advertising, increasing promotions, training staff, and so on, They would have to do so without making long-time customers feel like they are being offered more services than then need at any given time. How should the dealership go about evaluating this change? Should they embark on this change? Please explain your answer sufficiently.

Emery Pharmaceutical uses an unstable chemical compound that must be kept in an environment where both temperature and humidity can be controlled. Emery uses 775 pounds per month of the​ chemical, estimates the holding cost to be 50​% of the purchase price​ (because of​ spoilage), and estimates order costs to be ​$48 per order. The cost schedules of two suppliers are as​ follows:                                                                                                                Vendor 1 Vendor 2   Quantity ​Price/lb   Quantity ​Price/lb ​ 1-499 ​$17.00 ​ 1-399 ​$17.10 ​ 500-999 ​$16.75 ​ 400-799 ​$16.85 ​ 1,000+ ​$16.50 ​ 800-1,199 ​$16.60 ​ 1,200+ ​$16.25 This exercise contains only parts​ a, b, and c. ​a) What is the economic order quantity for each​ supplier? For Vendor 1 at ​$17.00​/pound, the economic order quantity is

1- With which of the listed mindsets and practices can you identify?
2- Which of these mindsets and practices do you possess, regardless of being in a leadership role?
3- Have you worked with any CEO, supervisor or manager who had or lacked these traits?
4- Which two (or more) do you feel you need to add to your skillset to become a successful leader?

The mindsets and practices of excellent CEOs

Brand loyalty and excellent service to consumers are also interrelated. Customers will become brand loyal when they get well served and are pleased with the staff's services. In the present serious time, the importance of brand loyalty has become exceptionally important. There are many articles suggesting that great customer service improves brand loyalty among consumers.

There is no simple route or set recipe for exceptional customer service, but there is hardly any sine qua non things to note when taking customers into consideration. They are as follows,

• Further engagement with the customers
• No trade off on the quality of the products, therefore, value conveyance to the customers
• Regularly delivering great types of assistance to the customers
• Nordstrom will focus on 360-degree customer service, which is from the second point when the customer enters the outlet to the moment, he exits the shops.
• Feedback request from customers
• Conduct day-to-day customer service activities
• Act in an accommodating manner with customers
• Customer requests should be dealt with in an auspicious manner.
• Provide consumers with nitty gritty and precise details about the products.

Do you agree with the posted above? why?

• Analyze a difficult leadership situation in the business world that has impacted a company or companies.
• Develop a plan for positively increasing the performance of the organization, the leadership, and the teams within the organization using the five practices of exemplary leadership as developed by Kouzes and Posner.

1: Use the customers table inside of the salesordersexample database, and write a query statement to show records from the CustFirstName, CustLastName, and CustCity columns.

2:  Use the employees table inside of the salesordersexample database, and write a query statement to show the employee’s EmployeeID, EmpFirstName, EmpLastName, and EmpPhoneNumber, if the employee is living in the 98413 zip code.

3. Use INNER JOIN to create a query result. In this query result, list each vendor’s name and the name of each product the vendor has supplied to our company. You should use the Vendors, Product_Vendors, and the Products tables in the database to complete this task.  

Problem 15-28 (Algorithmic)

South Shore Construction builds permanent docks and seawalls along the southern shore of long island, new york. Although the firm has been in business for only five years, revenue has increased from $320,000 in the first year of operation to $1,188,000 in the most recent year. The following data show the quarterly sales revenue in thousands of dollars:

1. Use Excel Solver to find the coefficients of a multiple regression model with dummy variables as follows to develop an equation to account for seasonal effects in the data. Qtr1 = 1 if Quarter 1, 0 otherwise; Qtr2 = 1 if Quarter 2, 0 otherwise; Qtr3 = 1 if Quarter 3, 0 otherwise. Round your answers to two decimal places.
   
   F_t =  + Qtr1 + Qtr2 + Qtr3
   
2. Let Period = 1 to refer to the observation in Quarter 1 of year 1; Period = 2 to refer to the observation in Quarter 2 of year 1; . . . and Period = 20 to refer to the observation in Quarter 4 of year 5. Using the dummy variables defined in part (b) and Period, develop an equation to account for seasonal effects and any linear trend in the time series using Excel Solver. Round your answers to two decimal places. If your answer is negative value enter minus sign.
   
   F_t =  + Qtr1 + Qtr2 + Qtr3 + Period
   
   Based upon the seasonal effects in the data and linear trend, compute estimates of quarterly sales for year 6. Round your answers to one decimal place.
   
   Quarter 1 forecast =  
   
   Quarter 2 forecast =  
   
   Quarter 3 forecast =  
   
   Quarter 4 forecast =

1. Enterprise Rental Car needs to buy up to 200 new cars with $5,123,000. The cars will be three types: Smart cars at $24,000, sedans at $27,000, and luxury cars at $32,000. The new owners of the company want to purchase at least as many smart cars as sedans and luxury cars combined. They feel they need to have a minimum of 25 of each possible to rent. If they can earn $40 a day for smart cars, $45 a day for sedans, and $50 a day for luxury cars, how many of each should they buy in order to maximize their daily revenue?

Linear programming / excel solver

If possible please show all equations/constraints

Expats are sent on possible assignments, including the pro's and cons (living expenses, housing, weather, salary expectations). From this list select the country you would want to be assigned to and specify the reasons by including the following: Malaysian - what skills do you think you would learn? What could you bring to the local team there?

From your perspective, how could you use supply chain tools such as SC drivers, strategic alliance, distribution network, inventory, warehousing and transportation to improve not only your company but the total supply chain of your industry?

What are the current trends on ICT Technologies for enterprise systems?

How does AI/Big Data enhance the efficiency and effectiveness of enterprise operations?

What is your point of view on the future development of enterprise systems?

Dell

In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.

However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.

Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.

Question 1 (, maximum 300 words)

When a business expands its operation into other countries, the impact of globalization on human resource development and management is significant.

1. What role does HRM play for Dell? Support your answer with examples.
2. Discuss the obstacles that Dell faces for survival and success due to globalization. Support your answer with discussion and relevant example.

1) Do organizational leaders send a clear ethics message? Is ethics part of their “leadership” agenda? Are managers trained to be ethical leaders?

2) Does a formal code of ethics and/or values exist? Is it distributed? How widely? Is it used? Is it reinforced in other formal systems, such as performance management and decision‐making systems?

3) Is misconduct disciplined swiftly and justly in the organization, no matter what the organizational level?

4) Are employees encouraged to report problems, and are formal channels available for them to make their concerns known confidentially?

5) Are employees and managers oriented to the values of the organization in orientation programs? Are they trained in ethical decision making?

Linear Programming / Excel Solver

MJ Investments manages money for a variety of companies. It has three primary investments that it uses: The bonds return 4%, the traditional stock funds return 9%, and the growth stocks return 14%. The company always invests at least 20% of its portfolio in bonds. It also wants to invest at least twice as much in traditional stocks as it does in growth stocks. If the company has $2,000,000 to invest, how should it break down the investment in order to maximize return?