Think about and identify three (3) measurable/observable work behaviors and/or measurable/observable work outcomes that would either need to be decreased or increased to help an organization succeed. Note that the three behaviors/work outcomes must be observable so they can be directly measured. In other words, they cannot be internal characteristics/personality traits (such as motivation or job satisfaction) that cannot be directly measured.

Next, along with each behavior/outcome you have listed you must list the name of each of the organizations you are thinking about and very briefly describe the type of activities/work that organization performs. (No more than two (2) sentences for this portion of the assignment). The business organization you are thinking of must have more than 30 employees of similar work status from whom information/data about the behaviors/outcome might be collected if your research proposal was actually conducted.

Note that if one of the organizations you indicated is related to the DV you are assigned to focus on in your proposal that you will need to later (not now) provide secondary/background information about that organization. Don’t worry… we will go over how to do this a little later in the semester.

Focus your list on management of employees: i.e., work behaviors and/or work outcomes that could potentially be measured through observation and/or through records of employee behaviors/outcomes kept by the company

Stay away from issues that may be under the control of the company but would not be affected by employees, such as -- budget issues, pay, marketing, competition, etc.

Stay away from dispositional issues that likely cannot be changed by a company, such as personality issues, including, but not limited to, neuroticism, agreeableness, conscientiousness, extraversion, openness to new experience, etc.

Assignment Instructions:

Include the three parts of this assignment in the table below. Make sure there is a horizontal line between each of the DVs you list

• In Column A you are to list three (3) observable behaviors/work outcomes that you believe an organization must either increase and/or decrease to help the organization succeed.

• In Column B you are to indicate whether the organization/business would benefit from an increase or decrease of each of the three behaviors/outcomes you have listed in Column A.

Finally, in Column C you should list each of the organizations you believe would benefit from the increase or decrease of each of the observable behaviors or outcomes and a very brief description of what that organization does.

1. What is the significance of demand forecasting for operations managers, i.e. how do operations managers use demand forecast data?
   
2. Explain the difference between qualitative forecasting and quantitative forecasting methods? Under what conditions would you recommend using qualitative forecasting method.

The essay question is based on the following: The current situation in the United States (and much of the world) is quite extraordinary due to COVID-19 (aka coronavirus). Several recent occurrences are described here (all after most local public schools closed on March 13, 2020). Wildish relocated to his vacation home in northern Idaho so he would avoid being exposed to COVID-19. Ulwelling heard about Wildish’s relocation and, without doing any research of his own, immediately got the feeling that he should do the same thing. However, Siddiqui, who was Ulwelling’s supervisor, ordered him to report to work in Irvine on the regular schedule since “I am the boss and you are the employee.” Siddiqui believed that keeping a consistent schedule was better for the employees and the company alike. Saint saw several packages of toilet paper left unattended so she stole them because she could not find it elsewhere and she had five young children. Francis saw an elderly couple take a container of hand sanitizer from the shelf at the market so he moved quickly to grab all of the rest of the containers before they could get more. Voorhees saw this and he handed two containers of the hand sanitizer to the elderly couple since he wished someone would do that for him if he were elderly. The large supermarket chain called Ralph’s limited all customers to two packages of meat per purchase so that more people could buy meat. Jade limited her shopping since she knew her mother would disapprove if mother found out Jade was a hoarder. Finally, Shaadie thought that “this whole coronavirus thing is a product of socialist fake news put out by the Democrat-friendly media.”

Essay question: (a) Define the ends-means ethic, the Golden Rule, the doctrine of the mean, utilitarianism, and the intuition ethic (one sentence each). (b) Explain how each of these five ethical principles could best be applied to the matters stated above (1-2 sentences each).

What are the issues of ethical statistical practices and reporting that need to be followed in today’s business environment? Why might this be a problem? When reporting statistical information, why is it essential to make the primary reporting direct and easy to understand, while including the more complex analysis in an appendix? What are some of the issues about reporting statistics that we need to consider when preparing information for decision makers?

The New Hotel Of Marseille has 2 different meeting rooms named Honorine and Zoe. In Honorine, there is a meeting for a pharmaceutical company while in Zoe there is a meeting for an insurance company. The reception team was well informed about the pharmaceutical meeting but not the insurance’s, every time a person asks the reception for the meeting location, they were immediately sent to Honorine. Two of the participants came back to the front desk and they were very upset about being sent to the wrong place, when asking about why they were not sent to the correct meeting, the receptionist politely replied and informed them that based on the information he had, there is only one meeting at the hotel today, but the guests insisted that their company organized a meeting at the hotel, so the reception showed his understanding and apologized about the misunderstanding and immediately called the sales department who confirmed that there are two different meetings.

Questions: Question 1: What is the reason behind this situation? Why? (35 pts.)

Question 2: Who is responsible for avoiding such misunderstandings in the future? How? (35 pts.)

Question 3: How would you evaluate the service delivered by the front office team? (30 pts.)

Provide three examples of team building activities and list advantages and disadvantages of each.

For each question please give:

a. a definition of the term; and

b. discuss how the concept assists us in understanding the changing nature of work and/or employment

a) Decent work - the concept used by UN’s International Labour Organisation (ILO)

Name three to five requirements you, as a project manager would have, for a project management information system. Defend the value of your requirements.

Dell
In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.
However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.
Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.

Discuss exceptions for religious preferences as it applies to recruitment and selection.

Discuss the differences between structured and unstructured interviews, the two types of structured interviews, as well as their legal implications. Discuss recommendations for the use of interviews.

For each question please give:

a. a definition of the term; and

b. discuss how the concept assists us in understanding the changing nature of work and/or employment

A) Uberisation

A production line has three machines A, B, and C, with reliabilities of .90, .95, and .91, respectively. The machines are arranged so that if one breaks down, the others must shut down. Engineers are weighing two alternative designs for increasing the line’s reliability. Plan 1 involves adding an identical backup line, and plan 2 involves providing a backup for each machine. In either case, three machines (A, B, and C) would be used with reliabilities equal to the original three.

a. Compute overall system reliability under Plan 1. (Round your intermediate calculations and final answer to 4 decimal places.)

Reliability           

b. Compute overall system reliability under Plan 2. (Round your intermediate calculations and final answer to 4 decimal places.)

Reliability           

Chipper dog kennel's estimates an annual consumption of dog food at 2000 lbs. per year. The manager at Chipper dog kennel estimates a fixed cost of placing an order at $10 and holding costs estimates are based on a 15% annual interest rate. The supply company charges $50 per lb. for orders less than 500 lbs., $49 per lb. for orders of 500 or more but fewer than 1000 lbs.; and $48 per lb. for orders of 1000 lbs or more.

1. What is the largest realizable EOQ?

2. What is the optimal order size and the annual cost associated with placing that order?

3. Based on the optimal order size, how many orders are placed per year?

4. Based on the optimal order size, what is the time between orders?