Question

You are investigating systems requirements for a shipping company. Assume that you have set up an interview with the manager of the shipping department. Your objective is to determine how shipping works and what the information requirements for the new system will be.

IN 300 WORDS Make a list of questions—three (3) open ended and three (3) closed ended— that you would use. Include four (4) questions or techniques you would use to ensure you find out about the exceptions.

Answer 1

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Solution

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Here is list of questions which can be asked to the manager of the shipping department :-

Q1 ) What is the volume of shipments on an average day?

Q2) How does the volume vary across time?

Q3) How many employees are there in shipping?

Open - ended Questions : -

Q1 ) What is the procedure for getting an order ready for shipment?

Q2)How is the system updated when a shipment is sent?

Q3) What information is updated when a shipment is sent?

Q4) How are employee responsibilities divided among the various procedures? (Extra question)

Exception condition questions:

Q1) What happens when items are not in stock for an order?

Q2) How do you handle errors in the inventory system and physical counts?

Q3) What happens when shipments are returned due to a bad address?

Q4 ) What do you do about lost shipments? How are you notified?

Here is list of all 10 questions which will be or can be asked during interview with the manager of the shipping department and after receiving answers of all questions from manager all the doubts of how shipping works and what the information requirements for the new system will be clear.

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