Question

You are investigating systems requirements for a shipping company. Assume
that you have set up an interview with the manager of the shipping
department. Your objective is to determine how shipping works and what the
information requirements for the new system will be.

Make a list of questions—three (3) open ended and three (3) closed ended—
that you would use. Include four (4) questions or techniques you would use
to ensure you find out about the exceptions.

c. During interviews, why is it important to seek the opinions of the interviewee?

Answer 1

Open Ended question:

1.) Who are the major stakeholders involved in the business process? Eg: Employee, Ports, Vehicle, Drivers etc.

2.) What is the workflow of the business process? Describe all stages.

3.) What payment methodology is undertaken and what are the alternatives or how payments are settled?

4.) What is the procedure to calculate the shipping price?

Close Ended Questions:

1.) Does the company take payment after delivery or before shipping?

2.) Does the shipping procedure involves any third party involvement?

3.) What are the categories in which shipping items are categorized?

Questions for exceptions:

1.) How the company offer discount for shipping? On what parameters discounts are applied?

2.) What is the minimum weight of shipping which can be processed?

3.) Who should be given permission to access the system databases?

4.) What changes to be made into database and the system in form of rolback in case if shipping gets damaged?

c.) It is very important to seek opinion of interviewee beacuse he is the one who is the major stakeholder of the system and the knower of the whole business process. It is very important to incorporate his opinion in the system design as the system is going to be used by his organization.