Which of the following business messages would not use the direct strategy? a. An e-mail message...

Which of the following business messages would not use the direct strategy?

a. An e-mail message to a staff introuducing a new employee

b. A letter a customer denying his or her request for credit

c. A letter to a coworker congratulating him or her on a recent promotion

d. An oral presentation detailing the specifics of a new company wellness initiative

Expert Solution

Correct answer is option b

Direct strategy is a strategy in which the communication is made short and to the point to save the time of the reader.A direct strategy should be used to convey messages that are pleasing or neutral for the reader.But where you have to deny or refuse a request or you think that the message may be unpleasant for the reader,an indirect strategy should be used.because an indirect strategy allows the sender to explain the situation elaborately and the reason behind the negative news

Amanda K answered 2 years ago

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