Question

You will receive a classmate’s complaint letter and will be required to rationally reply to the letter in a business letter format. It will be up to you as the “business” to allow or deny an adjustment. Your letter must be written clearly so the reader understands the news you are giving, promotes a positive image of your business, and avoids legal problems.

Questions to consider when responding: What are your business policies and procedures for handling complaints? Did the writer persuade you to respond to their request?

Length: 1 page, single spaced, proper formatting

Required parts of the complaint letter:

Title: “Adjustment Letter – Business Name”

Follow a business letter format:

Senders address

Date

Recipient’s address

Salutation

Body

Closing

Enclosures, if necessary

Introduction/Buffer

Reason

Bad news/negative message or details or adjustment being made

Professional Closing

Title: Complaint Letter – Rag Culture

09/21/2018

Subject: Missing Order #028468390

Good Morning,

My name is , on August 17, 2018 I ordered 4 velvet durags in a variety of colors. When I placed my order the shipping was set to roughly 3- 14 days, it has been over a month. I would really appreciate if my order was shipped as soon as possible. If not, I will have to contact Paypal with a claim and request a refund. I would much rather receive my product simply because I love this product. I have been a loyal customer since 2016. My Order number is #028468390. I hope to hear from you soon.

Answer 1

adjuadjustment letter- Rag culture

Customer relationship manager, aaa

22 September, 2018

Xyz, customer

Dear customer,

We are very sorry for the inconvenience caused to you. We received your compalint letter on 21 September regarding delay in your ordered product delivery. This email is to notify you that your order will be reached to you within two days. Delay is caused due to heavy storm which caused transportation problem, we are redressing these issues and providing every possible service to meet the customers demand.

It is our duty and policy to consider every compalint and queries and address the same within three business days. We have fastened the delivery service and your product will be reached to you safely.

As per your order the Product you ordered, 4 velvet durags, order numbered #028468390, can be tracked after 6pm today.

Please co-ordinate with the issue and wait for two more days. We will make sure that your needs will be satisfied. Feel free to reach out to us for any further queries. Thank you for writing us.

Regards,

Aaa, senior customer relationship manager

Enclosure: invoice and order details

Adjustment being made: order delivery is redirected to reach out the customer within two business days and the same is communicated to the customer xyz.