Question

Roberta and Clarence are members of the same taskforce at work. At the beginning, the two didn’t get along well, so they avoided contact. Other members of the group have begun to notice, and recently, communication between all taskforce members came to a standstill. The taskforce has become ineffective in completing its assigned tasks as a result. This is an example of what type of conflict?

	a.	Dysfunctional conflict
	b.	Functional conflict
	c.	Personalized conflict
	d.	Substantive conflict

A group meets regularly at R.Q.M Manufacturing to review product quality issues. Members of the production line are arguing with members of the design team, shifting blame on quality issues from one to the other. The group leader attempts to identify possible issues on both sides. In the end, the group works together to identify problems and solutions. This is an example of which conflict-resolution style?

	a.	Compromise
	b.	Accommodate
	c.	Compete
	d.	Collaborate Wendel and his colleague Jeff are preparing to go on a lunch break. Wendel really wants fast food so he can eat quickly and get back to work to meet a project deadline, but Jeff wants to have a leisurely lunch at the grill across town. Wendel decides to accommodate Jeff’s wishes, hoping that down the road someday, Jeff will accommodate his wishes. This is an example of which conflict-resolution style? a. Compromise b. Withdraw c. Accommodate d. Collaborate

Answer 1

The correct answer is option a.

Dysfunctional conflict - It is destructive disagreement between two or more individuals. It create disturbance and people lose their moral values. Example - Conflict situation between employee and manager which did not get resolved on time. This delay resulted in poor performance of the employee and resulted in job dissatisfaction. The employee later resigned the company.

The correct answer is option a.

Compromise – It means coming to a solution which is partially satisfactory for both the parties. The only focus is to come to an intermediate solution by understanding each other’s concern. This is the lose-lose approach as both the parties are not satisfied completely with the solution.

The correct answer is option c.

Accommodating – It means being cooperative and adjust to the situation by neglecting their own point and allowing the other party to put forward their point and agree to it. This result from the lack of assertiveness. The style is effective if the person wants to keep the relationship good with the other person or if the other person’s point is better than his own.