Question

Understanding how Conflict Resolution can be applied in the real-world is an essential part of this course. To this end, you will interview three professionals of your choice working in private or Federal sector workforces.

INSTRUCTIONS

Select three professionals of your choice, who has dealt with conflict in their current or past work environment. Ask questions solely based on conflict both good and bad conflict situations, listed below for your interview are a few questions to start you off: Interview questions must be approved by the Professor by the 5th week of class.

What are the most critical issues affecting productivity in the workforce today pertaining to conflict?

How do you work to address the individual needs of different cultures and Generations in your context?

What role does Conflict theories play in your daily role as a student or workplace professional?

Once your interviews are completed write a 5-7-page paper of your assessments of what the interviews has demonstrated, look for patterns that are similar and patterns that may be different and explain the differences and similarities.

In addition to the questions above, you will develop 2-5 additional questions that are open ended (not yes/no) that address issues relating to Conflict Resolution. Note that your questions may lead to additional questions, which is encouraged. You may interview the selected individuals in person, via phone, Skype, or face time on your smart phone, for example. E-mail is a possibility but is not preferred. You will need to provide a transcript of the interview questions and the exact answers or paraphrased answers to the questions. You will need to include personal communication citations throughout in APA.

Expert can use any interview of their choice to solve this question

Answer 1

Certain factors that affect productivity at workplace are personality/ego clashes within departments. Inter or intra group conflicts can lead to reduction of work output. Other than this, personal stress and compromise on psychological well-being of workforce along with heavy workloads or unachievable targets can also lead to reduced productivity. Inadequate resources and lack of funds is another such factor. Moreover, poor management and lack of leadership skills can be devastating as well. Lack of transparency and poor clarity of roles and responsibilities is known to be another factor that leads to poor efficiency of workforce. Poor pairing of team members and lots of variation within a department can be harmful. Perceived discrimination today is one of the most leading causes for distress within organisations. This is more so in today’s scenario whereby multi-cultural systems exist with an inherent belief of peaceful co-existing. These different individual needs can be addressed through efficient management within organisations along with specified groups that deals with mental health concerns and stress management. Workshops along the lines of stress management have been seen to improve inter-group conflicts. More accepting and emotionally enabling environment wherein work is recognised and appreciated leads to better coping at an individual as well as group level. Conflict theories play a huge role here since they help us to understand the causes in a better way, equipping us to cater to them more effectively.