Question

What are your group’s top 2 technology uses as a customer and what ones does your group not enjoy using. Think in terms of ones that you are familiar with

Answer 1

Solution:-

Chatbots

Chatbots are the latest revolution in the business landscape. With the help of AI-powered chatbots, businesses are better equipped to handle customer service functions. These virtual assistants fulfil a customer’s demand of getting instant service support from a business.

Chatbots are easy to deploy for a business and can provide instant support via voice, mobile app, instant messaging, SMS, or website. As these bots promise quick response times, customer queries are handled efficiently, improving customer satisfaction and experience with a business.

Big data analytics

According to a survey by Salesforce, 57% of the total consumers willingly share personal data with companies that promise to send personalised offers and discounts. With massive data inputs received by a business through various activities, it becomes increasingly important for them to analyse this data and use it for delivering a better experience to end consumers.

2) Not enjoy with the Chatbot technology as it take lot time for the reply of the customer review and moslty offline chat repressentative there or the perfect optipn not there while selecting the chatbot