What is the role of technology and information management for the benefit of customer care in...

What is the role of technology and information management for the benefit of customer care in the use of pharmacology? Look for a nursing journal research article related to the topic to justify your answer.

Expert Solution

Benefits of technology and information management in pharmacology:

Pharmacology is the science of drugs including their origin , composition, therapeutic use pharmacokinetics, and toxicology. Technology and information management system, that developed in the recent decades have a major role in offering the Customer care services in the field of Pharmacology.

There are many benefits in using the technology and information management system in the field of pharmacology and its customer care services. Many pharmacy companies heavily relies on computer technology and information management system because of the automated information processing system. The important benefits of the technology and information management system in the field of Pharmacology are:

* It made the pharmaceutical professionals' daily tasks easy by making the repetitive, routine and monotonous activities to be conducted with accuracy and consistency.

* It provides services to the large population due to the high capacity of IT.

* Facilitate electronic prescription and dispensing.

* Assisting in administration of medications and dissemination of knowledge and information related to medicine.

* Enhance the storage of structured patient records.

* Facilitate the supply of chain of medicine by automated handling

* It enables the safety and efficacy of medicines .

* Improves patient safety by enabling the professionals of pharmacy and its customer care services to provide high quality care.

Examples of some facilities available in the technology and information management system for the Customer care in the use of pharmacology :

* Systems and applications for medication records, ordering , labelling dispensing and stock control.

* Use of internet for displaying the information on medicines.

* Systems for barcode medicine identification.

Nightingale answered 2 years ago

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