Question

Make a list as a group of 5 reasons why you feel that technology has made customer service better

Answer 1

Technology has made customer service better in the following manner:-

- Speeding Up Communications:-
The most vital role of technology in client service is that it helps to extend the speed of client interactions. Customers not got to attend to hold on the phone to talk with a representative. Instead, live chat on company websites permits organizations to assist customers as presently as they show interest.
Many corporations conjointly give customers the choice to text them victimisation their cellphones. this is often a lot of quicker than causation AN email and waiting days for a reply. among minutes, customers will have their queries answered, book appointments or build purchases. With many choices to speak with corporations, customers area unit ready to solve their issues faster.

- Increasing Convenience for patrons:-
In today’s fast world, convenience is of the utmost importance. It’s crucial that companies contemplate each facet of the client journey and make sure that the ride is sleek and intuitive. this suggests that companies ought to conduct marketing research to grasp however they will build their customers’ lives easier.
This may embrace creating browsing options additional intuitive on their web site or organizing product in an exceedingly totally different approach within the store. providing quick and convenient ways that to buy, like through cashless payments and one-touch payments, removes obstacles for several customers and encourages them to create the shopping for call.

- Providing Self-Serve choices:-
The importance of technology in client service is additionally associated with selection. Customers need the choice to settle on however they act with businesses. As a result, technology permits corporations to provide their customers totally different choices for engagement.
At a market, for instance, customers will use self-checkout lanes. software package and hardware corporations usually give customers with troubleshooting steps so that they will simply rectify easy problems. for several businesses, providing AN listing on a web site may be a easy thanks to offer customers a selection. they will scan the answers to their inquiries to decide if they need to have interaction any with the corporate.

- Curating Tailored selling
One of the foremost exciting things technology has enabled businesses to try and do is tailor their selling efforts. it's a cornerstone of client service to not inconvenience customers. As a result, businesses will use technology to form targeted selling campaigns supported client demographics and shopping for history so that they don’t overwhelm prospects with irrelevant product and services.
Through on-line and social media selling, businesses will make sure that their ads solely attend prospects UN agency work their audience section characteristics. they will conjointly use remarketing to focus on solely those prospects UN agency have shown interest in their business by visiting their web site.

- Bots (and AI) can facilitate professionals, not replace them:-

Today, most "bots" are not truly any type of computer science. they are branched, piecemeal logic given in an exceedingly colloquial (like iMessage or Facebook Messenger) programme (UI). Bots area unit simply a special interaction mode for existing information, and it's another chance to have interaction your customers. colloquial UI may be a good way for businesses to create themselves seem on the haemorrhage fringe of innovation.
Don't get Pine Tree State wrong -- that is a natural type of interaction these days, and bots will truly be terribly clever once backed by smart technical school -- however it is not "artificial intelligence". It's very clever scientific discipline, changed into expertise. The near-term chance with bots is twofold:

1. Bots are often there after you cannot, like whereas your client service team is asleep.

2. Bots will improve self-service for patrons, and scale back expenses for vendors, by providing a replacement, repeatable, and cheap methodology of communications.

- Remote work can become additional traditional:-
The future of client service won't solely push customers on-line, however it will move service reps there, too.

Rather than being confined to decision centers, service reps can have additional tools to figure remotely. they're going to field client inquiries from the comfort of their homes, rather than having to figure in AN workplace setting.

And, most service channels will already be used outside offices and decision centers. Email, live chat, and social media will even be operated from a smartphone and most business phone services supply cloud-based solutions that permit you to figure from home. As businesses see the potential savings of reducing workplace house, it will become way more common for service reps to figure remotely.