In order to minimize the total costs of quality, a firm should increase expenditures on

a internal failure costs relative to external costs

b prevention and appraisal costs relative to failure costs

c internal failure costs relative to prevention and appraisal costs

d prevention and failure costs relative to appraisal costs

Expert Solution

Answer b) is correct.

Quality costs are the costs incurred to maintain quality and cost associated with poor quality products. Quality cost reduction is done through cost incurred on quality management program of prevention and appraisal.

ekkarill92 answered 2 years ago

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