Question

It is important to review business performance against set criteria. Lists the agreed criteria need to be followed and communicated to clients.

Answer 1

The performance improvement is an integral part of the business today and organisations have to be more effective and efficient to execute their business strategy to rmain competitive in the real world.

An effective performance management process enables the managers to evaluate and measure individual performance and optimize productivity .

Following are the agreed criteria based on which the performance review crieria is optimized

1.Set Goals effectively:Goals are the basis of an effective process.First goals are written clearly along with their objectives .Secondly it is done to evaluate whether they are contributing to the achivement of the business strategy.

An accepted framework to use to help write effective goals is the "SMART" goal:

S - Specific
M - Measurable
A - Achievable/Attainable
R - Results oriented/Realistic/Relevant
T - Time bound

2.Performance Planning:Performance planning sets the stage for the year by communicating objectives, and setting an actionable plan to guide the employee to successfully achieve goals.
Performance planning is a collaborative process between the manager and employee, although there will always be some elements that are non-negotiable.

3. Improve Productivity Through Better Goal Management:Goal tracking allows for the opportunity to provide feedback as needed, make adjustments to performance plans, tackle obstacles and prepare contingencies for missed deadlines. Without a mechanism to regularly track progress against goals, the ongoing, cyclical nature of the process falls apart.

4.Gather Information Gathering performance information from a variety of sources increases objectivity and ensures all factors impacting performance are considered. This information should include objective data like sales reports, call records or deadline reports. Other valuable information includes feedback from others, results of personal observation, documentation of ongoing dialogue, records of any external or environmental factors impacting performance.

5.Prepare and Train Managers:Managing the performance of another individual is not an easy task and requires many skills. Training may be required to ensure managers feel adequately prepared to effectively complete all the tasks related to performance management. This is especially the case for newly promoted supervisors.

6.The Review:Based upon job expectations and key areas of contribution, the appraisal should be a written confirmation of what has already been discussed with the employee.The form should include key job responsibilities, current project work, relevant competencies, goals and achievements. Previously completed performance appraisals should be used as reference documents. It should also contain an area to allow employees to record their comment and input. All comments included on the appraisal form need to be job-related and based upon observable behaviors.