In: Statistics and Probability
The Customer Service Center in a large New York department store has determined that the amount of time spent with a customer about a complaint is normally distributed, with a mean of 9.1 minutes and a standard deviation of 2.4 minutes. What is the probability that for a randomly chosen customer with a complaint, the amount of time spent resolving the complaint will be as follows. (Round your answers to four decimal places.) (A) less than 10 minutes (B) longer than five minutes (C) between eight and fifteen minutes