Question

HR Manager Rebecca and HR Specialist Charlotte decided to discuss on-boarding process at their company -The Apple. Rebecca said, “ I know what it was like for me when I started at The Apple. I signed my offer from Alex, then I didn’t hear anything from the company until my start day. When I arrived, I waited in the lobby for maybe half an hour before Alex had time to come and get me. He showed me around and introduced me to everyone who was at their desk, although I remember losing track of names after the fifth or sixth person. Then he dropped me off with you, and you had me sign a bunch of benefit and payroll forms. Eventually, I was kind of left alone in this office. I remember feeling a little lost. I remember asking you a lot of questions in the weeks that followed. But, still, it probably took me a month before I began to feel comfortable.” After taking a sip of her lukewarm coffee, she continued, “We need a plan to train new people and get them onboarded effectively. We need people to connect to us right away and we want them to start contributing as soon as possible. This company is trying to grow, and we have to do more to help new employees hit the ground running. Let’s figure out what we’re going to do.”

1. What Rebecca and Charlotte should do next? *

5 points

Ask financial department about the budget

Define acceptable performance criteria

Talk to their supervisor

Finish their coffee

Decide on conditions under which training is to occur

Set up the objectives

2. Which outcome The Apple can expect if the on boarding program will remain the way it was for Rebecca? Choose all correct answers *

5 points

Reduce errors

Unclear job expectations

Turnover rate will increase

Turnover rate will decrease

More mistakes

Increase instances of corrective discipline measures

Improved performance

3. Which main areas you would recommend Rebecca and Charlotte to focus on when developing orientation program? *

5 points

Socialization, HR, history

Organizational aspects, HR-related policy and procedures, role expectations and performance.

Disciplinary regulations, tour of the locations, overview of production process

Job safety requirements, Insurance, retirement, employer-provided services, names and titles of key executives

4. What mistakes have been made during Rebecca's orientation process? Choose all correct questions *

5 points

Has been waiting too long

Not offering a coffee

Didn't have a break

Didn't get paid for this time

Hasn't received information before the orientation

Overwhelmed with information

No socialization

To add the socialization aspect to orientation program can Rebecca and Charlotte develop a recognition system which will reinforce and reward new hires for demonstrating valued organizational norms? *

5 points

Yes

No

Answer 1

1.   Setting up the objectives
Setting up the objectives that what they are going to do is the best thing about how the orientation should be planned and how the induction should be planned, about the breaks, training procedure should be planned and new employees shouldn’t feel alone. So setting up of objective is the major thing that should be done first

2.   Unclear job expectations, turnover rate will increase
If the employee will have unclear expectations it will lead to an increase in the employee turnover ratio because employees want that the expectation should be clear to them so that they can focus well on that.

3.   Job safety requirements, insurance, retirement, employer-provided
Services, names, and titles of the key executives
According to me, orientation is the formal process as compared to the induction so these are the things that should be taken care of in the orientation and the socialization part should be done in the induction because that is the informal part.

4.   Hasn’t received information before the orientation, no socialization
The mistakes made during the Rebecca onboarding is that she never received the information before the orientation which makes her alone and no socialization was done ever so it took a month to understand the things and being comfortable

5.   Yes
I think adding socialization is one of the best ways they can motivate the new joiners and also it can reward the new joiners for demonstrating valued organization norms.