In: Operations Management
GE's recall of 3.1 milion dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?
A. Internal failure costs
B. POCA
C. cost of poor quality is underestimated
D. appraisal costs
E. prevention costs
GE Appliances decided to voluntarily recall 3.1 million GE and Hotpoint dishwashers because they were fire hazards. GE urged consumers to immediately stop using the dishwashers, made between April 1983 and January 1989. In this case, the cost of poor quality is underestimated and GE is aware of the fact that it can lead any amount of loss to the consumers if used.
Thus, Optio C is the correct answer.