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In: Finance

Define and discuss the unique aspects of services as compared to tangible products.

Define and discuss the unique aspects of services as compared to tangible products.

Solutions

Expert Solution

Sl. No. Aspect Services Products
1. Intangibility Intangible, can't be touched or felt; can't experienced or consumed prior to purchase Tangible, visible, can be touched, felt, can be tested, experienced or consumed prior to purchase
2. Inseparability Has to be produced and consumed at the same place, can't be transported or shifted Can be produced at place, transported and consumed else where.
3. Perishability Perishes, an opportunity lost can't be recovered again. If your hotel is just half occupied tonight, the 50% opportunity of service revenue is lost tonight. The same can't be made up tomorrow. If an item is not sold today, the same can be sold tomorrow; hence non perishable in general, can be stored; have shelf life.
4. Variability Quality of services vary depending upon who provides it, where is it provided and so on. Consistency may not be there. Consistent, standard features, standard product, less variability, by and large consistent

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