Question

In: Operations Management

If you owned a restaurant, identify the key employees you would have for your management team...

If you owned a restaurant, identify the key employees you would have for your management team and describe how they should be managed including managing competencies, managing behaviors, and managing the work environment.

Solutions

Expert Solution

Being an owner of a restaurant, I will keep following key employees for assisting the top management team, name of such employees are as stated below:

  • Operations Manager
  • Account manager, account staff, cashiers, helpers
  • Kitchen manager, cook, lead-cook, dish washers
  • Guest hosting manager, receptionist, servers, host, care takers
  • Bar Manager, Lead- Bartenders, And Junior Bartenders.

They should be managed by considering several tactics, these are as described below:

  • They should be given diversified work environment, where they could get friendly environments and they could step forward their concerns, interests that could help them to grow with the organizational growth path.
  • They should be critically evaluated over time, their training needs are to be identified and organization should arrange training program to meet the skill gap issues.
  • Employees should be given rewards to achieve various critical work objectives and to meet performance objectives within due time.
  • Employees should be given flexibility, so, they can choose their shift scheduling and they should be retained based on meeting their performance level.


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