The Hackman's & Oldham's Thoery
on Job Characteristics model mainly emphasizes on the key features
of the job that impacts the motivation of an employee which
includes the job features, psychological states, & possible
work outcomes which act as a combined form of Motivating
Potential Score (MPS) of a job which thereby this index can be
useful to define the job that affects the employee's behaviors
& attitudes.
- Following are the core
dimensions that theory proposes to achieve a high degree of
motivation as explained below:
1) Considering the
Psychological states:
- Meaningfulness of
work is what is been focused here as labor there is some
meaning which can be related where there is not only a set of
movements they repeat. For instance- the basic to intrinsic
motivation here is the work itself is motivating.
- Responsibility is
that psychology state which focuses here on how the opportunity is
given to succeed or fail at the job based on freedom of action
given. For instance- the ability to make changes & incorporate
the learnings with the job is what is gained here.
- Having knowledge of
outcomes- here its important than other two which first it
provides the knowledge of the person on how successful he is with
the work than in turn focus them to learn from the mistakes, then
secondly to connect the emotion to the customer on the outputs
which add the purpose of the work.
2) Key features that impact
the jobs as per thoery:
- The Skill Variety-
Here the focus is merely on having an appropriate variety of
skills, talents & so on to manage the job. For instance, some
have skills that are intrinsic & others have extrinsic so
incorporating both will help in succeeding the job at all
levels.
- Task
identification/identity- here the feature focuses on being
able to identify at work in hand as more complete addition to pride
to be taken as the outcome of the work. For instance- here if the
focus of the work is to just to a part then its less motivating as
if there is involvement by all means of work then the motivation
will enhance.
- Task Significance
as another factor that features a job that is able to identify the
task that contributes something at large to the society, group
& beyond that to the self. For instance- The theory emphasizes
on a person is more motivated if he is contributing to the whole
firms bonus that year where someone is making something which
benefits else this will affect the motivation of an individual
inturn the job as well.
- Responsibility is
another feature here that impacts job as derived be the autonomy of
the job provides as substantial freedom of discretion &
independence to the individual. For instance- matching the timing
of the work & thereby determining the procedures that are used
in carrying out is what it added here.
- Feedback is the
final feature which this thoery emphasis on taking & giving
feedback on employees' performance on the job, taking production
feedback, customer satisfaction feedback. For instance- the
feedback taken at all levels of the firm provides the overall
information which will help the firm to rework on the mistakes
thereby enhance the performance & profitability by all
means.
- Job design is the
core process of determining or deciding the overall elements of
jobs as per the duties or responsibilities, methods adapted to
carrying that job as techniques, mechanism, systems &
procedures which handle the relationships that exist between the
job provider & job taker as subordinates & employees.
- It's very important that
individuals looking for a job must assess the job design as it is
attached to the following reasons:
- Job design is the core
aspect that provides every detail of the job which if a
person is looking for a job its very important to look at all these
details before getting the job. For instance- The details like the
work time, duties & responsibilities attached to the work,
methods or process used, & finally money attached to that work
is done everything is very essential as it structures out the whole
job aspects which if a person wants a job must assess.
- Job design also
synchronizes the various approach that clearly
defines as engineering elements, human approach, and job features
which clearly explains how the work is done. For instance- A person
while looking for a job must clearly assess the mechanism as
engineering used, understand the relationship it maintains &
thereby know the importance it provides on the skill, tasks
associated, autonomy & feedback to get the best job fit
addition to effective job design.
- Job design is a key element that
every firm must reflect & adapt to the new
developments happening in the job techniques/methods such
as job rotation, enrichment, & enlargement so as to attract the
individuals for the job thereby enhance the overall firms
productivity. For instance- Individuals looking for a job must
clearly assess all these factors as it impacts their survival,
security & satisfaction associated with the job addition the
above.
- Therefore job design is the key
metric that every job provider or job taker must reflect the core
elements that helps them to stay motivated with
the job as well as survive with necessary methods used to upgrade
it & enhance the learning through training & development
which in turn affects the job satisfaction & other means
associated to the job at all levels.