Question

BUSINESS STATISTICS

Touring a Process. Select a place of your choice (e.g. supermarket, doctor’s office, library, Post Office, department store, etc. BUT don't use a restaurant) and observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the measurements are used to manage and improve the process. Report your findings as a document. Include these items:

1. Company visited

2.Process observed

3. SIPOC elements

4. Process measurements

5. Process management systems used

Answer 1

Touring process is an action taken in a selected place of interest to get some knowledge from it. It can be a place of site attraction, learning institution, manufacturing site, mining areas, or even a research institution. In this essay, I will use a choice of the supermarket. The key processes in the supermarket are co-related. There different suppliers who supply a variety of products like foodstuffs, furniture, electronic equipment, office items, clothing, home living, home appliances, and many other product suppliers. The input process mainly focuses on the investment bestow in the business, be it financially, human resources, and the infrastructures. The output varies from being positive to negative as sales vary from a daily basis, but on average, production is relatively positive.

The main of any business it maximizes profits and increases the economics of scale. So, at the supermarket, they seek to gain more customers, sell more, and get more benefits from the business. Such activity is done to develop more competitive with their rival's business partners. In an interview with customers, they lamented on getting their required products whenever they want. Their services also met in time and the required manner in due respect. Also, on their inputs and process, there is well usage of borrowed capital for (an investment), expecting the profits made to be higher than the interest payable. The effects of output mainly felt across the owners of the enterprise, employees, and customers. Owners are enjoying the profits, bonuses, and gaining a monopoly in areas where there is no competition.

Employees, on the other hand, are comfortable with their monthly salaries and yearly bonuses and also the right working place being cared for by the human resource department. Customers are also not left out, and they get their products of need and services.

Company Visited

The company visited is determined by the number of customers, which does not equate to a person. Customer visits range from persons, departments, organizations, ministries, and other entities are it private or government-owned. This assisted in understanding who visitors in this supermarket are. Through our research, we noted that people visit this business for their owned needs of products, services, and other studies. Department, organizations, and other entities make a visit to carry out their mandated tasks like checking policy regulations, health regulations, infrastructures, maintenances, and security policies. According to observation, measurements display some levels of satisfaction in all company visits. At some minimal points that there was unhappy measurement like health concern on foodstuffs sold in the business.

Process Observed

The processes supermarket will guide its employees and Management. They serve as a road map for how various aspects of the business function. Unlike policies, which outline the supermarket rules, and procedures, which give step-by-step instructions for implementing the regulations, processes paint an overview of the steps involved to complete critical tasks. The store's operational manual contains the procedures for easy reference.

Further, the processes can be Security related processes, Human Resource Processes, and Merchandise associated processes. Safety and Maintenance will differ in business every operation; they are the same. Operational, Purchasing, Handling inventory processes observed were unique on the way did.

SIPOC Elements

SIPOC elements allow us to evaluate the entire process chain. This allows us to understand our customer experience better. Within the Block Diagram, each block represents a significant activity. Here is an example of SIPOC elements used for a supermarket. In this example, five steps are used to illustrate the main procedure. SIPOC; Supplier, Inputs, Process, Outputs, and Customers. From where to start:

S: Supplier

I: Inputs

P: Process

O: Outputs

C: Customer

Outputs are results the process produces; it can be the products, services, or information that are valuable to the customers. In this chart, outputs are mainly products and services. Customers are recipients of the outputs. Every production had at least one customer. It was beneficial to match the customer with outputs. For example, the stock database update output corresponds to the warehouse department, and payment information update corresponds to the financial department. Once we had the process laid out and the inputs complete, we determined the suppliers and data. We were able to observe that products and services not only come from customers but also come from private companies. For example, the sales department might call to check the stock data.

SIPOC diagram is a type of process map to identify the primary elements of a process. It provides a macro view that brings together Suppliers, Inputs, Process, Outputs, and Customers. The diagram was created quickly by drawing a chart with five columns.

Each column is labeled, from left to right, with the letters SIPOC or the words suppliers, inputs, processes, outputs, and customers. In the process column, we used a simple flowchart to show the primary steps. The main purpose of the SIPOC diagram was to define and document the following details. It set the suppliers of the supermarket, who are they, and what products or services do they supply of that business. Inputs as the requirements of supermarkets require in operating and meeting their customers' and suppliers' needs. There are vital processes steps that this diagram also explained in what businesses follow to achieve their operations. The output is positive or negative was also observed through the use of the SIPCO diagram. Customers being the primary subject for business to exist are essential, and their feelings are keenly taken care of.

SIPOC is a high-level process mapping tool; it allows us to define a broad scope for a process, includes internal and external inputs and outputs, which matters a lot to business operations. Enables understanding dependencies to like investors, donors, and other money lending companies. It will allow us to understand the customer experience in business operations and employees.

Process Measurements

Business processes are a collection of linked tasks that consume inputs, add value, and produce output for a customer. The following points were remembered while measuring the process. Revenue Tracking and Forecasting was a goal to track the monetary value of an event on the business site and attributes that amount to a specific variation. It was used to track how different changes impacted total revenue and compared this to the number of purchase events, for instance. Resource Management is an efficient and effective development method for an organization's resources when needed. Such supplies included financial resources, inventory, personal skills, production resources, or information technology, and natural resources. Warehouse Management applied in the measurement of the control of the day-to-day operations of a warehouse, such as the shipping, receiving, put-away, and picking of goods

Logistic Management was used to meet customer demands through the planning, control, and implementation of the active movement and storage of related information, goods, and services from origin to destination. Inventory Management as a component of supply chain management that involves supervising non-capitalized assets, or inventory, and stock items assisted in process management. Specifically, inventory management manages the flow of goods from manufacturers to warehouses and from these facilities to the point of sale

Customer Experience Management measures the practice of designing and reacting to customer interactions to meet or exceed their expectations, leading to higher customer satisfaction, loyalty, and advocacy. Employee Performance Management process measures creating a work environment or setting in which people are enabled to perform to the best of their abilities. Performance management is a whole work system that begins when a job is defined as needed. It ends when an employee leaves your organization. Marketing Effectiveness process used to measures how effective a given marketer's go to market strategy is toward meeting the goal of maximizing their spending to achieve positive results in both the short- and long-term. It is also related to marketing ROI and return on marketing investment

Process Management Systems Used

There is many process management system software used by the supermarket owners to optimize the functioning of their supermarket. This software primarily deals with the inventory management process of the supermarket.

The method of efficiently monitoring the flow of products into and out of an existing inventory in the supermarket. While it provides total control over inventory, the software also manages the outbound logistics as well as procurement processes. Process management systems used in the touring process of the supermarket of choice offered a clear insight into the entire supply chain. Automated invoicing and payment management makes the quote-to-quote processes faster and found easier in operations. In terms of decision-making, process management has been found to assist in making informed, data-driven decisions, and proper management of assets