Question

BUSINESS STATISTICS

Touring a Process. Select a place of your choice (e.g. supermarket, doctor’s office, library, Post Office, department store, etc. BUT don't use a restaurant) and observe one or more key processes, the associated suppliers, inputs, process steps, outputs, customers, the measurement systems, and how the measurements are used to manage and improve the process. Report your findings as a document. Include these items:

1. Company visited

2.Process observed

3. SIPOC elements

4. Process measurements

5. Process management systems used

Answer 1

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EXPLANATION:

Touring method is a step that is taken to gain some information of a certain place of interest. It may be an entertainment site, an educational facility, a warehouse, a mining area or even an institution for study. I 'm going to use a supermarket option in this article. The co-related key processes are in the supermarket. Varying suppliers provide a range of items, such as food, furniture , electronics, office supplies, clothes, houses, home appliances, and many other suppliers of goods.The cycle of feedback focuses mainly on investing in the company, financially, staff and infrastructure. The output is varied from positive to negative, with daily sales vary, but on average, the output is very positive.

It maximizes income and increases the economy in large numbers in every company. They try to attract more customers at the store, sell more, and profit from the product. It is intended to make the business partners of their rivals more competitive. They regretted their goods whenever they like in an interview with customers. They also rendered their services in due respect in due course and in the appropriate manner. There is also a fair use of the loaned capital (investment) in its inputs and processes, anticipating returns greater than the interest due. The production effects were primarily felt by the owners, workers, and customers. In areas where there is no competition, owners enjoy benefits, bonuses and monopolies.

At the other hand , workers have their monthly salaries, their annual bonuses and the right workplace to be given by the Department of Human Resources. Customers are still not exempt and provide their needs and services items.

Company Visited

The number of customers not equal to one person decides the business visited. Customer visits include individuals , companies, organisations, departments and others, whether private or governmental. This helped to know who the supermarket visitors are. We find that people visit this company through our study for their own needs of goods , services and other studies.Departments, organisations, and other agencies are visiting to conduct the tasks they need, including policy analysis, health legislation, facilities, maintenance and safety policies. Measurements indicate those satisfaction rates in all business visits, according to observation. For certain small ways, metrics such as safety issues were unhappy on food sold by the company.

Process Observed

The supermarket procedures direct the managers and staff. It provides a roadmap on how different aspects of the company work. In comparison, procedures provide an description of the steps taken to complete essential tasks, and detail store laws and methods that include step-by - step guidance on how to enforce these regulations. The operating guide of the store includes the simple reference procedures.In addition, the processes may be processes linked to defense, human resources and merchandise. In every business, security and maintenance shall differ; they are the same. Operational, Purchasing, Handling inventory processes observed were unique on the way did.

SIPOC Elements

SIPOC elements allow us to evaluate the entire process chain. This allows us to understand our customer experience better. Within the Block Diagram, each block represents a significant activity. Here is an example of SIPOC elements used for a supermarket. In this example, five steps are used to illustrate the main procedure. SIPOC; Supplier, Inputs, Process, Outputs, and Customers. From where to start:

• S: Supplier
• I: Inputs
• P: Process
• O: Outputs
• C: Customer

Outputs are results generated by the process, and they can be goods, services or customer-worthy information. The products and services in this chart are primarily outputs. The production is provided by customers. At least one customer was in each production. It was desirable to fit production to the consumer. The stock database update output, for instance, corresponds to the warehouse and the financial department corresponds to the payment information update.

We decide the providers and the data after we have laid down the procedure and completed the inputs. We also noticed that goods and services are not only supplied by consumers, but also by private companies. The sales department might, for example, call to check the details on stocks.The SIPOC diagram is a type of process map that defines the key process elements. The macro view brings producers, sources, systems, outputs and consumers together. Drawing a diagram of five columns was generated easily.

Each column is labeled, from left to right, with the letters SIPOC or the words suppliers, inputs, processes, outputs, and customers. In the process column, we used a simple flowchart to show the primary steps. The main purpose of the SIPOC diagram was to define and document the following details. It set the suppliers of the supermarket, who are they, and what products or services do they supply of that business. Inputs as the requirements of supermarkets require in operating and meeting their customers' and suppliers' needs. There are vital processes steps that this diagram also explained in what businesses follow to achieve their operations. The output is positive or negative was also observed through the use of the SIPCO diagram. Customers being the primary subject for business to exist are essential, and their feelings are keenly taken care of.

SIPOC is a high-level process mapping tool; it allows us to define a broad scope for a process, includes internal and external inputs and outputs, which matters a lot to business operations. Enables understanding dependencies to like investors, donors, and other money lending companies. It will allow us to understand the customer experience in business operations and employees.

Process Measurements

Business processes are a collection of linked tasks that consume inputs, add value, and produce output for a customer. The following points were remembered while measuring the process. Revenue Tracking and Forecasting was a goal to track the monetary value of an event on the business site and attributes that amount to a specific variation. It was used to track how different changes impacted total revenue and compared this to the number of purchase events, for instance.

Resource Management is an efficient and effective development method for an organization's resources when needed. Such supplies included financial resources, inventory, personal skills, production resources, or information technology, and natural resources. Warehouse Management applied in the measurement of the control of the day-to-day operations of a warehouse, such as the shipping, receiving, put-away, and picking of goods (Fitz-Enz, 2000).

Logistic Management was used to meet customer demands through the planning, control, and implementation of the active movement and storage of related information, goods, and services from origin to destination. Inventory Management as a component of supply chain management that involves supervising non-capitalized assets, or inventory, and stock items assisted in process management. Specifically, inventory management manages the flow of goods from manufacturers to warehouses and from these facilities to the point of sale.

Customer Experience Management measures the practice of designing and reacting to customer interactions to meet or exceed their expectations, leading to higher customer satisfaction, loyalty, and advocacy. Employee Performance Management process measures creating a work environment or setting in which people are enabled to perform to the best of their abilities. Performance management is a whole work system that begins when a job is defined as needed.

It ends when an employee leaves your organization. Marketing Effectiveness process used to measures how effective a given marketer's go to market strategy is toward meeting the goal of maximizing their spending to achieve positive results in both the short- and long-term. It is also related to marketing ROI and return on marketing investment.

Process Management Systems Used

There is many process management system software used by the supermarket owners to optimize the functioning of their supermarket. This software primarily deals with the inventory management process of the supermarket.

The method of efficiently monitoring the flow of products into and out of an existing inventory in the supermarket. While it provides total control over inventory, the software also manages the outbound logistics as well as procurement processes. Process management systems used in the touring process of the supermarket of choice offered a clear insight into the entire supply chain.

Automated invoicing and payment management makes the quote-to-quote processes faster and found easier in operations. In terms of decision-making, process management has been found to assist in making informed, data-driven decisions, and proper management of assets .

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