Question

social media-Define and describe this topic in business terms.

Answer 1

Social Media In Business Terms

As the internet and its services have evolved with time the capability and usage of internet have also evolved and not normal users use the internet for their personal use organizations and business are also widely using the internet to improve their business and using social media for business has boosted the business capability to interact with customers which they cannot interact without internet and this gives the business organization to attract maximum numbers of customers.

Now let us understand the usage of social media in business terms.

• Social media helps the business organization to easily and effectively connect and interact with the customers around the world and take their valuable complaints and suggestions through which they can easily and effectively make necessary changes in their products and services which will create a customer-friendly environment which is very beneficial for the organization.
• It also helps the organization to track the progress of the other organizations of the same market. As organizations are active on social media they keep on updating the details on that social media platform which help the organization to make future plans through which they can also make progress which is important for giving a competition in the market.