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In: Operations Management

What are the key elements of Rosen Hotels & Resorts’ culture? Is Rosen Hotels & Resorts a strong culture company?

What are the key elements of Rosen Hotels & Resorts’ culture? Is Rosen Hotels & Resorts a strong culture company? Why or why not? How does the company culture support the execution of the Rosen Hotels strategy?

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Expert Solution

The key elements of Rosen Hotel and Resort’s culture are an open door policy in organization and an attribute of viewing employees as primary resource. Mr. Rosen and his staffs create a friendly, cooperative working environment and atmosphere where they are opened and warm toward others and think in terms of mutual satisfaction. According to Mr. Rosen, they have never had an organization chart because he doesn’t believe it can serve any real purpose. It just can inhibit a free flow of ideas and suggestions crucial to the success of any company. Some staffs at Rosen Hotels and Resorts also share that although they do follow some organizational structures, they can go straight to whomever in the respective department if they have an idea. Rosen Hotels and Resorts also provide employees the best benefits about insurance, health care, retirement, education scholarship to gain their trust and loyalty.

It is proved that Rosen Hotels and Resorts is a strong culture company because Harris Rosen is a strong founder with strong value and the value, the principles of the company will be reflected in decisions and actions taken by staffs.

The strategy of Rosen Hotels and Resorts is executed through motivating their workers to be committed in their work as well as maximizing their full potential and furnishing excellent service in the hotel and resort industry. In addition, the company emphasizes their passion and modesty in their work which led the success. Thus, it only means that quality service, excellent amenities and competent employees are their core competencies.

keosha answered 2 years ago
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