The correct answer is "organizational".
Training and
development is very important for employees at workplace.
These process helps in enhancing the skills of the employees so
that they can give highest level of performance and focus on their
career development. It not only enhance the skills of the employees
but also benefit the organization by improving the quality of
work.
The steps involved in training process are:-
- Need
analysis - It is very important to identify the training
need and is the initial step of training process. This step
identifies the gap between standard performance and actual
performance of the employees. It helps in identifying what specific
knowledge, skills and attitudes are required by the employees to
improve their performance.
- Objective
setting - Determining the objective of training is crucial
because it helps in bridging the gap between actual performance and
standard performance of the employees.
- Training
methods - As per the training objectives, appropriate
training method is selected to achieve the stated objective. It is
also selected based on the training needs.
- Delivering the
training program - Once the training method is selected,
the prepared plans and programs are implemented to achieve the
desired result. This step focuses on developing the skills and
knowledge of employees to exhibit better performance.
- Evaluation
- This step is carried out to identify the effectiveness of the
training program. This can be done by comparing the performance of
employees’ pre and post training sessions. This process also helps
in identifying the trainer's performance, cost-effectiveness of
training and overall effectiveness of the training program.
- Feedback -
Feedback is taken to identify the gaps in the training program
which can be improved in the future.
Need analysis have three steps. They are: -
- Organizational analysis
- Task analysis
- Person analysis
Organizational analysis is done to identify the
alignment between training goals and business
objectives.