In: Operations Management
In the book positive leadership: strategies for extraordinary performance summarize chapter 4 positive communication. What are some questions for a group discussion. Thanks
The transactional process which is involved with sharing the important meaning with others is known as communication. It helps for guiding transactions with other people and the study of human communication is an important process for increasing knowledge and behaving in an effective manner.
The communication competence model of essential skills, commitment and ethics is necessary and it helps for effectively direction and helping in communication.
The chapter covers important information regarding communication and the importance of listening, positive communication. It stresses on the importance of positive feedback to encourage communication which is clear and consistent. There is stress given on positive, clear, effective and strong feedback where importance is given to goals. There is requirement for managers to keep effective communication. This is important for excellent interpersonal skills and maintaining human connection. It helps to provide effective work environment and keep the employees self motivated. Expressing interest, maintaining focus, asking questions, seeking the right points, avoiding interruptions, paying attention to non verbal cues and taking notes are important for maintaining effective communication.