Question

In: Operations Management

Entrepreneurs are facing Challenges in the Time of COVID-19, but businesses have had to adapt and...

Entrepreneurs are facing Challenges in the Time of COVID-19, but businesses have had to adapt and change to some of the challenges presented. How is Finding balance and achieving a healthy mindset a good way to over come these difficult time and how should manager respond.

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Expert Solution

A strategic roadmap is a progressive scheme that expounds where a business is, where it desires to go, and how to get. It is an optic description that arrange and give essential data related to future strategies. Strategic roadmaps are an ordinary greet to planning.

Unpredictability is the foe of confidence, focus, and comfort – three qualities that senior leaders want to show and instil in their group right now.  

The time to plan our durable COVID-19 conversation strategies is now. While the time of the crisis is not known to people, it’s sure the pandemic and its impacts are not going soon. Thus, people should invest in strategic communications planning now and can position the company as one leading the way in terms of COVID-19 recovery.

New strategy can be Getting Started, Gathering Information, Decision-Making Time, Drafting the Plan, Implementation.

People might want to put themselves into the job and put their redundancy pay to good use, helping secure their financial future.

1. Offer customer service “surprises.”

2. Set customer expectations.

3. Build trust through relationships.

4. Use automation to re-engage customers.

5. Improve KPIs around customer service.

6. Leverage customer feedback surveys.

7. Develop a daily communication calendar.

8. Overdeliver on your promise.

Manager should respond positively to encourage others as well as himself so that they can make some better strategies to gain boom after this situation is over.


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