recognising the listening styles of the people you are
communicating to is an important factor which can enhance the
communication with any person. listening styles act as a
communication filter. Geier and Downey (1980) developed a a test
called Attitudinal Listening Profile as a measuremenyt of
listening. as per the theory there are 6 styles of listening.
- Leisure- this includes the listeners who only focus on the
interesting information.
- Inclusive- this includes the listeners who care only about the
main information in listening
- Stylistic- this involves listeners who focus on the speaking
tone and style.
- Technical- liteners include people who focus on the facts and
details
- Empathetic- such listeners always care about the feelings of
the speaker
- Non- conforming- they only attend to the information which goes
with his/ her own thoughts and beliefs.
Situation 1: You are a supervisor and need to tell an employee
that his productivity has recently been low and he needs to improve
or risk losing his job.
- Leisure- I would say that I can see that your way of working
has changed and it has been effecting the company. if this cotinues
i fear you might loose your job.
- Inclusive- I would say that I will bring to your notice that
your job is at risk because the company feels you are not working
properly.
- Stylistic- I would talk ton him a stiff and a strict tone and
expression and would say I would suggest you to pay attention to
the way you have been working or else we will have to reconsider
your joining.
- Technical- I would bring to his notice some incidents when it
was observed that his work was not appropriate and then would say
that I think you need to change your routine of working otherwise
you might risk your job.
- Empathetic- I would develop a soft and sad toen and would
rather tell that because he is not working propery my job might be
at risk. the statement could be that I have been told by my
superiors that after observing your work they feel that its not
upto the mark. also they have pointed out that I might be
responsible for that and hence might lose my job because of this
alongwith you. please pay attention to yourr work and try improving
on it.
- Non- conforming- Although i beieve that you are giving in your
best to the job but it is also felt that your efforts are
decreasing a bit and this is not good for you as well as the
company. In my opinion you need to focus on this as the superiors
are ibspecting your work critically and you may be at risk.
Situation 2: You are an employee and need to tell your
supervisor that you have been working too much overtime and need
some time off.
- Leisure- I would say that I have been working alot. I have also
worked in overtime shifts. Now I feel that my productivity would be
effected because my body is over exhausted. so I would request you
to give me some leaves.
- Inclusive- I would say that I have been working a lot for the
companys good. and now I want some leaves for the benefit of the
company as well as to take care of my health as I have been working
after my shifts and am exhausted due to which I am not able to work
properly.
- Stylistic- I would talk to him in a soft and exhausted tone and
expression and would say that I would want to request you for some
leaves as I am exhausted because the overtime I have been doing
since a long time.
- Technical- I would bring to his notice some incidents when it
was observed that I have been working after my shifts and have
worked a lot and then would say that I need some leaves as I need
to tae rest and relax my body from all the stress so as to work
effectively there after.
- Empathetic- I would develop a soft and sad tone and would tell
him that I have been working a lot due to which my body has become
stressed and my work is sufferin. It would be great if he can grant
me some leaves so that I can relax my body and return back to work
in an efficient way.
- Non- conforming- I understand that this is the time when we
have a lot of work but I would request you to give me some days off
as I have been working overtime from a lot of days and am not able
to work effectively because of exhaustion. i hope you would
understand that it is important for my healtha as well as for the
companys efficiency. please grant me the leaves.