what are Macy’s core competencies?

Expert Solution

This assessment will describe the core competencies of Macy's

One of the significant competency of Macy's include excellent harnessing of real-time data and analytics. The company is using analytics for augmentation of its merchandising decisions successfully.

The company has also invested in equipment like custom dashboards for card abandonment and drilling down its sales.

This analytics help the company in making accurate and smarter decisions and becomes eight core competency.

The company also has location as its core competencies. The company has its stores in many sites, which helps the company maintain a position in the retail industry.

The company also has excellent customer service as its core competency. The company has a robust network of interaction with its customers and takes care of its requirements and feedback, including grievances.

The company also has the right technology, which also gives it a standard core competency. The company has all the required abilities to balance the latest technology with its physical stores' human touch.

The company also focuses on spending on research and development and tries to innovate new products according to the customers' needs and wants and make new styles and home fashion for different occasions.

keosha answered 1 year ago

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