Question

Industrial Psychology.

If i use to hire a server (resturants), what processes and what training i have to use. ?

Answer 1

Hiring Process

Hiring an employee (in this case a restaurant server), needs to follow certain basic steps of Recruitment. Recruitment is basically the process of finding out the right fit for a particular job in an organization.

The steps of Recruitment that could be used while hiring a restaurant server are:

1. Job analysis and Job description:As a recruiter, one should be totally be aware of the job role and should do a thorough study on the kind of expectations and demands the job role brings. This is an initial step known as Job analysis.

Once analysed, a job needs to be well described verbally on paper. It is an important document that consists of all the roles and responsibilties that the job offers. The Job Description should also specify the exact qualities the organization is looking for in the right candidate. For example, the server should be confident with a degree in Hotel Management and Catering, etc.

2. Have a strategy: It is then important to strategise the recruitment process. Once the requirements of the job is clear after analysing and describing the job, the strategy could be made for hiring. It would depend on many factors such as targetted group, geographical area, recruitment sources (internal/ external), role of media etc. One should remember that the right candidates would be attracted towards the job only if the strategy falls in place.

3. Shortlisting: Once the job application from the candidates start pouring in, it needs to be shortlisted. This is done by removing underqualified, overqualified and out-of-context candidates.

4. Conduction of screening tests: These could be in the form of interviews, written exams, group discussions etc. In case of a restaurant server, the shortlisted candidates could be selected through a round of face to face interview.

Once the final screening is done, the selected candidates reach the final stage of evaluation.

5. Evaluating candidates: Here, the remuneration to be given to the hired candidates are discussed. Also the candidate signs the appointment letter thereby agreeing to the terms and conditions of the organization.

It is in this step, the recruiter also evaluates the cost incurred during the process of recruitment.

Training:

The training to be given to a restaurant server would begin with what is called as an Orientation and Induction. Here, the newly joined server would be introduced to the restaurant, his job, the restaurant rules and policies, team members, etc. This is done to make the new employee feel at ease and also to make him/her aware of the work place.

The trainer then needs to do a Training Needs Analysis to find out the main critical areas where the employee would require more training. For example, his soft skills, communication skills, technical skills, etc. The training programme could therefore be prepared accordingly.

Since the job requires more practical knowledge, the training would be mostly on-the-job along with a mentor helping and guiding the employee whenever required.

Timely observation and feedback would be required for the initial few months till the employee shows satisfactory performance on job.