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In: Operations Management

A four-stage lifecycle is used to characterize the progress through developing a performance measurement and management...

A four-stage lifecycle is used to characterize the progress through developing a performance measurement and management system. The stages include design, implementation, use, and review. Please match the process with the appropriate stage.

_____________________a process for gathering analysing and presenting data to the decision makers

Review stage            Implementation stage            Design stage            Use stage      

_____________________a process for reviewing past actions and prioritizing new ones

Review stage            Implementation stage            Design stage            Use stage      

_____________________sufficient resources so that the data analysis is done appropriately and sufficient time in the meeting for decision makers to reflect and decide

   Review stage            Implementation stage            Design stage            Use stage      

_____________________appropriately spaced meetings so that review reflects the natural cycle of the business

Review stage            Implementation stage            Design stage            Use stage      

_____________________an open culture to allow the process to operate naturally

   Review stage            Implementation stage            Design stage            Use stage      

_____________________ target setting

Review stage            Implementation stage            Design stage            Use stage      

_____________________reward linkage

Review stage            Implementation stage            Design stage            Use stage      

_____________________the advocated approach is to develop a success map for the organization.

Review stage            Implementation stage            Design stage            Use stage      

_____________________the new performance measurement and management system has to be communicated to the rest of the organization

Review stage            Implementation stage            Design stage            Use stage      

_____________________data gathering and manipulation have to be designed, usually involving IT.

   Review stage            Implementation stage            Design stage            Use stage      

_____________________commitment from the top level of management

Review stage            Implementation stage            Design stage            Use stage      

_____________________clear evidence of benefits. This is dependent on the design being right; quick wins help to maintain momentum.

   Review stage            Implementation stage            Design stage            Use stage      

____________________reviewing targets on a regular basis and updating them to reflect changes in budgets, increasing performance levels, changing customer requirements or external benchmarks.

Review stage            Implementation stage            Design stage            Use stage      

_____________________developing the measures as measures affect behavior they need to be revised from time to time to overcome any dysfunctional behavior and to reflect new circumstances. Sometimes, the change in behavior driven by performance management can itself be a reason to further refine measures.

Review stage            Implementation stage            Design stage            Use stage      

_____________________reviewing the success map and measures arising from it in line with changes in strategy.

Solutions

Expert Solution

_____________________a process for gathering analysing and presenting data to the decision makers

Review stage

_____________________a process for reviewing past actions and prioritizing new ones

Review stage   

_____________________sufficient resources so that the data analysis is done appropriately and sufficient time in the meeting for decision makers to reflect and decide

   Review stage

_____________________appropriately spaced meetings so that review reflects the natural cycle of the business

Review stage   

_____________________an open culture to allow the process to operate naturally

   Review stage   

_____________________ target setting

Use stage      

_____________________reward linkage

Use stage      

_____________________the advocated approach is to develop a success map for the organization.

   Design stage

_____________________the new performance measurement and management system has to be communicated to the rest of the organization

Use stage      

_____________________data gathering and manipulation have to be designed, usually involving IT.

Design stage   

_____________________commitment from the top level of management

Design stage   

_____________________clear evidence of benefits. This is dependent on the design being right; quick wins help to maintain momentum.

Implementation stage

____________________reviewing targets on a regular basis and updating them to reflect changes in budgets, increasing performance levels, changing customer requirements or external benchmarks.

   Use stage      

_____________________developing the measures as measures affect behavior they need to be revised from time to time to overcome any dysfunctional behavior and to reflect new circumstances. Sometimes, the change in behavior driven by performance management can itself be a reason to further refine measures.

Use stage      

_____________________reviewing the success map and measures arising from it in line with changes in strategy.

Design stage


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