In: Operations Management
A four-stage lifecycle is used to characterize the progress through developing a performance measurement and management system. The stages include design, implementation, use, and review. Please match the process with the appropriate stage.
_____________________a process for gathering analysing and presenting data to the decision makers
Review stage Implementation stage Design stage Use stage
_____________________a process for reviewing past actions and prioritizing new ones
Review stage Implementation stage Design stage Use stage
_____________________sufficient resources so that the data analysis is done appropriately and sufficient time in the meeting for decision makers to reflect and decide
Review stage Implementation stage Design stage Use stage
_____________________appropriately spaced meetings so that review reflects the natural cycle of the business
Review stage Implementation stage Design stage Use stage
_____________________an open culture to allow the process to operate naturally
Review stage Implementation stage Design stage Use stage
_____________________ target setting
Review stage Implementation stage Design stage Use stage
_____________________reward linkage
Review stage Implementation stage Design stage Use stage
_____________________the advocated approach is to develop a success map for the organization.
Review stage Implementation stage Design stage Use stage
_____________________the new performance measurement and management system has to be communicated to the rest of the organization
Review stage Implementation stage Design stage Use stage
_____________________data gathering and manipulation have to be designed, usually involving IT.
Review stage Implementation stage Design stage Use stage
_____________________commitment from the top level of management
Review stage Implementation stage Design stage Use stage
_____________________clear evidence of benefits. This is dependent on the design being right; quick wins help to maintain momentum.
Review stage Implementation stage Design stage Use stage
____________________reviewing targets on a regular basis and updating them to reflect changes in budgets, increasing performance levels, changing customer requirements or external benchmarks.
Review stage Implementation stage Design stage Use stage
_____________________developing the measures as measures affect behavior they need to be revised from time to time to overcome any dysfunctional behavior and to reflect new circumstances. Sometimes, the change in behavior driven by performance management can itself be a reason to further refine measures.
Review stage Implementation stage Design stage Use stage
_____________________reviewing the success map and measures arising from it in line with changes in strategy.
_____________________a process for gathering analysing and presenting data to the decision makers
Review stage
_____________________a process for reviewing past actions and prioritizing new ones
Review stage
_____________________sufficient resources so that the data analysis is done appropriately and sufficient time in the meeting for decision makers to reflect and decide
Review stage
_____________________appropriately spaced meetings so that review reflects the natural cycle of the business
Review stage
_____________________an open culture to allow the process to operate naturally
Review stage
_____________________ target setting
Use stage
_____________________reward linkage
Use stage
_____________________the advocated approach is to develop a success map for the organization.
Design stage
_____________________the new performance measurement and management system has to be communicated to the rest of the organization
Use stage
_____________________data gathering and manipulation have to be designed, usually involving IT.
Design stage
_____________________commitment from the top level of management
Design stage
_____________________clear evidence of benefits. This is dependent on the design being right; quick wins help to maintain momentum.
Implementation stage
____________________reviewing targets on a regular basis and updating them to reflect changes in budgets, increasing performance levels, changing customer requirements or external benchmarks.
Use stage
_____________________developing the measures as measures affect behavior they need to be revised from time to time to overcome any dysfunctional behavior and to reflect new circumstances. Sometimes, the change in behavior driven by performance management can itself be a reason to further refine measures.
Use stage
_____________________reviewing the success map and measures arising from it in line with changes in strategy.
Design stage
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