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Kingston Company produces precision components. Kingston has 11 customers, one accounts for 60% of the sales,...

Kingston Company produces precision components. Kingston has 11 customers, one accounts for 60% of the sales, with the remaining ten accounting for the rest of the sales. The ten smaller customers purchase components in roughly equal quantites. Orders placed by the smalled customers are about the same size. Data concerning Kingston's customer activity follows:

Larger Customer Ten Small Customers
Units purchased                   600,000                           400,000
Orders placed                             24                                   840
Number of sales calls                             40                                   460
Manufacturing cost                1,800,000                        1,200,000
Sales                3,600,000                        2,400,000

Order-filling costs for Kingston Company total $720,000, and sales-force costs are $600,000.

a. Determine the profitability of each of the two classes of customers (large and small). Allocate the order-filling and sales force costs to the customers based on sales volume.

b. Determine the profitability of each of the two classes of customers (large and small). Allocate the order-filling and sales force costs to the customers using an activity-based costing approach.

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