Question

Answer the following 4 questions in detail with proper spelling and grammar. Minimum 400 words.

Select a business that has been reviewed on Yelp and received a detailed negative review.

1. Pretend that you are the owner of the business, and want to comment publicly on the negative review. You want to regain the customer’s trust and loyalty, so your response has to be carefully crafted. You want to encourage the customer to reengage with your business.

2. Your written response should be 100 words or less.

3. In your assignment, you should include: basic information about your business, the negative review (in 100 words or less), and your comment.

4. Explain in detail why you think your response would be effective, and how it will help restore your business in the eyes of this customer.

Answer 1

There is just 1 question and 4 instructions:

Review: Link: <span class="yelp-review" data-review-id="3ckdON7TzyGExplzHrpLiQ" data-hostname="www.yelp.com">Read <a href="https://www.yelp.com/user_details?userid=88Ih14PmNSbhobtteU91vA" rel="nofollow noopener">JORDAN M.</a>'s <a href="https://www.yelp.com/biz/green-clean-san-francisco?hrid=3ckdON7TzyGExplzHrpLiQ" rel="nofollow noopener">review</a> of <a href="https://www.yelp.com/biz/fNvyZijCSJW1mprV1cDCgQ" rel="nofollow noopener">Green Clean</a> on <a href="https://www.yelp.com" rel="nofollow noopener">Yelp</a><script async="async" src="https://www.yelp.com/embed/widgets.js" type="text/javascript"></script></span>

After reading all the positive reviews for Green Clean, we decided to use John's services for a house we're about to move into...so we wanted a full move-in clean.

John came by for a walk through and was very gracious and was taking notes of everything we needed done, so we scheduled the clean for the next Monday. I went into work late so I could meet the "team" which turned out to be only two people and showed up 15 minutes late. I assumed they had been given instructions on what to clean and to do a quite thorough job, but I returned to the house later that night to find dusty windowsills, a refrigerator that hadn't been touched, stains still left on some shelves, and a dirty bathroom. It seemed like they'd just gone over the floor.

We called John and explained the situation and he was very understanding, and met my girlfriend at our place(with a team of 4) the next day to look it over. He agreed it hadn't been cleaned as it should have. I returned to the house after the second cleaning to find the refrigerator was STILL not fully cleaned (mind you, it's very easy to remove parts and clean them in the sink...something I had to do myself) and there was still dust and crumbs in the cabinets.

We do not want to take more time out of our days to meet them for yet another cleaning, so we will have to finish the clean ourselves. It has been a very frustrating experience, John was understanding throughout the whole process but we feel his team should have cleaned it thoroughly the first time, and in no way should have left anything unchecked the second.

Hi Jordan,

I am extremely sorry for the experience you had, its not what Green Clean's users are used to. I am sure we will make it up to you. We always work in a professional way, clean each item which our users ask us to do and that is the key reason why we take notes. Unfortunately there was a big goof up, may be the instructions were not clear, and that is why only two expert Green Cleaners ended up at your house, they might have got the whole work jumbled up. Don't worry we have your back, next time the service is free for you and I would myself see this is done and your flat is crystal clean.

Sorry again! Just give a call on 9999888880 and I will ensure you receive the true Green Clean Service.