As the assistant bank manager, you want to provide prompt service for customers at your bank's...

As the assistant bank manager, you want to provide prompt service for customers at your bank's drive thru window. The bank can currently serve up to 10 customers per 15-minute period without significant delay. The average arrival rate is 7 customers per 15-minute period. Let x denote the number of customers arriving per 15-minute period. Assume this is a Poisson distribution.

a. Find the probability that 10 customers will arrive in a particular 15-minute period.
b. Find the probability that 10 or fewer customers will arrive in a particular 15-minute period.
c. Does your own personal bank have prompt service? Are there ways that your bank can improve their customer service? How?

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Expert Solution

orchestra answered 11 months ago

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